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TeamViewer for Android

lgnet
lgnet Posts: 5

Hi, new to the community - looks like an excellent resource.
I have used TV for many years and recently became aware of the above. I have installed it on my Samsung tablet and found it to work well with one exception. The native touch control will not work. No matter how I try to change this, whether in setup or onscreen using the input control, it stubbornly remains in 'mouse' mode.
I raised a ticket and the reply suggested I uninstall/reinstall it and 'ensure all customer settings are removed'. I am not sure what the customer settings are but I followed the advice. Alas no improvement.
I will, of course, respond to the ticket but I wondered (hoped ?) someone here may be able to assist.
Thank you, Peter

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  • lgnet
    lgnet Posts: 5

    both licenses have 2 different mail addresses.

    on iphone i am connected with the same mail address as on my mac.

    i did not get how to solve the issue by reading the knowledge base.

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