Commercial use - Connection time outAnnounced
Hi all,
π Request your reset here π
Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:
πClick here for reading the blog articleπ
Further articles:
Why do I see 'Commercial use suspected' / 'Commercial use detected'
π Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.
π Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.
If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!
See also: https://www.teamviewer.com/en/pricing/commercial-use/
Thanks and best,
/JeanK
Community Manager
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I'm getting kicked off after a few minutes of being logged in. I only use TV to connect to help my son while in college as a student. I'm connecting from my home and connecting into his college room / college network. After I get kicked off it says I cannot connect for another 2 or 3 minutes but I try again and the same thing happens
please help.
Marco
Hello @aerliss
Thanks for your post.
Every device or app that has a TeamViewer app installed has a TeamViewer ID - any connection between two devices via TeamViewer requires two IDs.
In the Remote Control app for mobile devices, the TeamViewer ID is in the Advanced Settings.
Please submit any ID you use that has not been submitted yet.
Hope this helps
Josh P.
Senior Community Moderator
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Do a reinstall... solves the issue for a while - could be days or hours until the issue rears its head again I use it to connect between my computers in my own house and occasionally my dad's laptop to solve problems (in the same town as me)
I do not receive any financial compensation and have filled and signed that many forms it is a waste of time anymore it seems that TeamViewer does not care unless they are being paid. Just because scammers have used this to make money they now limit EVERYONE and it seems to ignore the forms as since version 9 I have been constantly telling the same thing 'uninstall and reinstall'
ENOUGH IS ENOUGH
'TeamViewer is free for personal use when helping family and friends, without receiving any financial compensation.' Is what it says yet they may as well change it to 'TeamViewer is free unless you have multiple computers on account or are disabled'
Hello @aerliss
Thanks for your post.
I was unable to replicate such an issue, when attempting to fill out the form. Please attempt to upload the form from a different device.
Regarding the article regarding commercial use, please note that it says not to request a reset for the same ID, not account.
This alert does not flag an account, but rather an individual ID. Once the specific ID is reset, it no longer is flagged as commercial use.
If the alert is seen after reset, it is the other ID in the connection that was flagged, and that ID would need to be submitted on its own form:
Please add any other IDs where the alert occurs during connection to the form.
Please let us know if the issue uploading the form persists when on a different device or network.
Josh P.
Senior Community Moderator
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Hi,
When I click 'download PDF' on the commercial reset form, nothing happens.
This result is identical on two different modern phones. Clicking 'Upload File' does nothing as well. TeamViewer is blocked at my library.
Moreover, the blog page that gets linked to whenever someone asks about commercial resets specifically states, "please do not request commercial resets for the same account multiple times", and this is the third time I've been commercial locked in the last two years, so I'm not sure what else to try.
Are we supposed to just be making new accounts if this happens a second time? Travelling to find a printer to print a signature for a web based application seemed draconian the first time - by the third time, I'm wondering if I'm just supposed to buy a license.
Hi
Recently I'm getting timed out and message stating the following:"reached maximum session duration to a partner, immediate reconnects are blocked"
when using windows or even other apple product i.e. ipad this does not occur
my Mac OS software version is 10.15.7.
does anyone else have similar issue and is there resolution to this issue?
P.S. I use the personal licence (free)
I too have been flagged for commercial use after years of not having any problem. I use TeamViewer to access my church office computer from home and vice versa. I submitted a form explaining the situation to get reinstated for personal use earlier this week, and got confirmation that it was received, but have not been reinstated to personal use yet. I need to work from home today and can't access my office computer! Is there a phone number I can call to actually talk to someone about this?
[removed per Community Guidelines]
I only play games at home and use it only for that. However, I can't use it right now because it is recognized for commercial use, so please check it.
Using Control Remote Computer I am getting kicked off after one minute, and I get two popup windows: (1) Your TeamViewer session has timed out and will be closed, and (2) This was a free session sponsored by www.teamviewer.com. TeamViewer sessions are free of charge for personal use. We thank you for playing fair. There are then three buttons: "Rate US, "BuyLicense" and "OK". Any assistance would be appreciated.
Dear Teamviewer,
I have my personal PC at home in Switzerland, and while travelling for leisure in Peru these days, I'm trying to access it.
Unfortunately for some reason, Teamviewer has flagged it as business use, although it has nothing to do with it.
Could you please reasses the case? [removed per Community Guidelines]
Thank you very much in forward,
Hello. My account is a free account that is only used for a few individuals. The people I help are typically over 70 years old. I myself am 73 years old. My account is blocked, the reason is that I am commercial. To emphasize, I am private, and receive no money for my help. In the last few years, it's the very few times I've used Teamviewer. Can I be helped to continue to have the free and free program. Sincerely, Henning Jensen
Well i have used team viewer for years now never had a single issue but today i tried to connect to my laptops at home and i got a message saying my activity its suspicious and i need to buy a license to continue using the software so now team viewer its useless to free users that have multiple machines ?????? everyone needs a license i have many laptops always on 24/7 usually 3/4+ online and after all these years seems i have to find a new alternative to remote access them RIP this new policy really sucks so this means you cant use teamviewer to access all the multiple machines you might own with a free account as its considered comercial use lol they are my machines im not helping anyone oh well.... i was even using it as a remote access backup for my shadow ultra vm to when the shadow launcher stream crashes or has gpu driver issues but seems ill have to find something else that wont block my remote access as real vnc only allows up to 5 devices in the free account which i already have setup some of mine as backup access i guess its time to maybe give parsec a chance as it seems the only viable option right now
I'm a free user, freeloader to some, and connect from my Mac to a remote PC in my personal observatory which runs a PC. I have long connected session trying to control my telescope and other equipment, dome, filters, focuser, camera etc. The problem is I just installed a new program on the PC, the only platform supported by the software, which is more complicated than I expected. I'm spending hours going through tutorial after tutorial tying to master the program, and TeamViewer thinks I am a commercial user.
I have clicked on the reset ID link several times, and it tells me to logout and login to the Customer Portal, however that seems to be reserved for licensed users.
Please, someone, help me. I like TeamViewer, it was recommended by several other armature astronomers for just this purpose, and seems to work pretty well for what I need to do.
Thanks,
Steven
I have this same problem. I think it is because they think you are using the account for commercial purposes.