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TeamViewer thinks I’m using the software commercially!

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  • Cutsman
    Cutsman Posts: 13
     Dear TeamViewer User,

    Thank you for your request regarding being unblocked from using the free version of TeamViewer. After reviewing the information provided to us, we were unable to confirm that the submitted ID is being used privately.

    Requiring commercial users to purchase a license is also part of our effort to maintain the free version, and to therefore make help accessible to everyone. The free version is for people who are using it to help family and friends.

    To continue using TeamViewer, there are two options for you to consider:

    1) We encourage you to purchase a license that fits your needs: https://www.teamviewer.com/pricing

    If you need help finding the perfect license, our sales team will be happy to assist you personally: +49 (0)7161 60692 50

    2) THIS FORM is a declaration of private use that needs to be printed, signed personally and sent back to us to the following email address [email address removed - only direct replies to requests are assesed]

    When you return this to us, we will review your response confirming your declaration of private use and use this to determine whether we can re-enable your use of TeamViewer.

    For more information regarding the commercial use of the free version of TeamViewer, please refer to our community statement: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-use-detected/ta-p/5265


    We are looking forward to hearing from you.

    Kind regards,
    Your TeamViewer Team

    I'm sorry but this sad attempt to essentially not help and make me jump through another hoop made me laugh. Good luck TV, wherever the heck you're going. I'm done with you. [Removed per Community Guidelines - Sales/Solicitation policy]

  •  Just got this, there is hope:

    Dear TeamViewer User,

    Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”.

    Why was my access to TeamViewer limited?

    You were asked to purchase a TeamViewer license because your usage pattern suggested that you were using TeamViewer in a commercial environment. To be able to keep a free version of TeamViewer, we must make sure that commercial users purchase a license. Unfortunately, it can happen that we detect commercial use where this is not the case.

    We would like to address the most important questions of the TeamViewer community regarding commercial / personal use.


    1. “Is TeamViewer cancelling the free usage of its software?”

    No. TeamViewer is free for personal use, and we are committed to this remaining so. Personal use means that you are not using TeamViewer for purposes that are either directly or indirectly paid. Commercial use includes providing support to colleagues and clients, working remotely via TeamViewer, monitoring company hardware, etc. Read more about commercial use.


    2. “I believe blocking personal users from using TeamViewer for free is unethical.”

    We believe that providing and receiving help should not be a privilege for those who pay. Therefore we offer a free version of TeamViewer with many features. Implementing a mechanism to detect commercial use is part of our commitment to this idea. We do not target personal users but unfortunately, in some cases, personal users can be affected. We apologize for the inconvenience this may have caused and promise to continue to refine this mechanism.


    3. “What is the motive behind blocking free users?”

    We have taken this step because commercial users should not be able to use our free version. This way, we ensure our ability to offer a free version of TeamViewer with great features, performance, and possibilities.

    We would like to thank our users who use TeamViewer as intended and help us to provide a free version for our personal users. Our vision is to empower people to help people, and we will always act accordingly.

    Kind regards,
    Your TeamViewer Team

  • Yes I got this today as well do - there must be hope at last!

  • toremf
    toremf Posts: 19

    What TV don't tell us is what kind of algorithm they are using to claim

    However, some users are using the free version commercially. How do you decide?
    We will reset your TeamViewer ID if private usage is confirmed How do you confirm?

  • I spoke too soon, I'm still getting the commercial use email even after restarting and logging back in. What do I do now? Submit another form? Anyone else having this problem after receiving an email reinstating their license?

  • aaronwt
    aaronwt Posts: 5

    @dcresident wrote:

    Hi, you advertise your product as free for personal use.  I go to work one day a week, for 3 hours.  While there, I log into my home computer to check my email.  For some reason, you have flagged me as commercial use.  Is there anyway I can continue to check my emails


    Yes. Use another product. I finally got Teamviewer off my last PC today. I will not miss them erroneously accusing me of commercial use.

    Good Riddance!!

  • I have switched to using **Third Party Product**. Works really well! Connects a lot faster than Teamviewer does. Only downside is the file transfer size is max 500 Mb.

  • Tugger
    Tugger Posts: 3
    You can't say Google here?!
  • Tugger
    Tugger Posts: 3
    Use Google drive. That doesn't even allow remote connections but they don't complain about commercial use. My 'work' uses it.
  • Hey all,

    I was recently tagged as commercial user and had it appropriately lifted back to personal. I am still getting the popup when I login that says I am a commercial user. When I use my laptop, however, I am able to use teamviewer like I always have. When I use my phone, I get the popup and I am quickly logged back off as if I am still tagged as commercial. Any thoughts?

    Thanks!

  • sornord
    sornord Posts: 16

    Me too.  Free status restored yesterday afternoon.  Logged from tablet to PC normally, but an hour or two later, same tablet and PC got the commercial use pop up.  This is getting old...

  • b-earl
    b-earl Posts: 3

    I would recommend you to check the mails via the smartphone or get an e-mail account with imap server soyou can check the mailfrom any browser or PC.


  • @sornord wrote:

    Me too.  Free status restored yesterday afternoon.  Logged from tablet to PC normally, but an hour or two later, same tablet and PC got the commercial use pop up.  This is getting old...


    The protest form you fill out requests the numeric address of just one system (### ### ###). So maybe the ban got lifted for the tablet or the PC, but the other is still regarded as commercial. As soon as they talk, it's "commercial use" again. Just a guess on that.

    I filled out the form, and a week or so later got an email saying they couldn't verify non-commercial use based on the information I supplied. There's an old principle, "it's hard to prove a negative", which might apply, but I don't think logic is going to work here. The email included a form which I was invited to fill out and sign. The form includes name and address.

    Again, an appeal to logic, maybe with a touch of ethics. I've done nothing wrong, but you say you don't trust me. You ask me to supply detailed personal information, but don't say why you need it or how you intend to use it. Why should I trust you?

    As previously mentioned, I've moved on to an alternate solution.

  • sornord
    sornord Posts: 16

    They did the same thing about a year ago, and I have the same tablets, PCs, and TV IDs and logon/profile as then.  The only thing that even MAY be new are a couple of cell phones, which are RARELY used with TV...and then just to load them up with audio files for playing in the car.  I haven't been able to update my music corner PC or DVR PC since they did this as they don't have monitors attached.  I'd TV from my tablet to those to control A/V playback streamed to A/V devices in bedrooms or living rooms.

  • NickE
    NickE Posts: 1
    Yup, same here. I just submitted another ticket.
  • This is actually insane why are we not getting information from TeamViewer

    I filled out the form  and got the restruction lifted. I am trying to get onto a headless Raspberry PI. I am npt getting the pop- up back and my access to the PI bloked in spite of TeamViewer so my id had been reset to free.

    The other question I would ask is why the person monitoring this forum for TV is delete references to a third party product rather than addressing our concerns.

    This seem to border on the insane?

  • When I connect to my PC from my Android phone, I get a message stating that I'm using it for commercial usage instead of personal use, when I'm clearly not. I'm literally sitting in my backyard, connecting to my PC for personal use, but since the app seems to think otherwise, the session terminates after 5 minutes.
  • I have the same issue, I've not used it for months, now I turn the laptop on and try to work on my desktop from the garden, for my only purpose, anything commercial, and now I cannot use it for more than 5 minute.

  • sornord
    sornord Posts: 16

    Small blessings dept:  I could do a file transfer normally from my main PC to my tablet, so I can at least practice with the tablet on the audio tracks needed for an upcoming audition.  No "commercial use" nags.  Tried a remote control session, however, and still got them.  Again, these are the same tablet and PC that worked normally, but only for an hour or so, on the 8th when TV restored my free license.

  • Looks like anyone experiencing this issue should fill out the form at https://www.teamviewer.com/en/support/commercial-use-suspected/ to resolve things.
  • Yershov
    Yershov Posts: 11

    Shame!

  • I have been using TeamViewer for several years, mainly to help my now-94-year-old father and another elderly friend, and occasionally to log in to my home computer while traveling. It's a great program, works beautifully, better than I thought it could, and apparently has cool features I haven't even tried yet. Earlier this year I was locked out due to suspected commercial use, pleaded my case, eventually reinstated. Now I often find I am temporarily locked out because of too frequent connections? For instance I tell my Dad I can't connect because his computer needs to be restarted. I try again in a minute, computer still not ready; try again, TeamViewer kicks me off. Yes, it's temporary, but also completely disruptive and almost enraging. It happened again today, and then I got the message I could only connect for five minutes; about one minute later kicked off. I understand TeamViewer is in business to make money - more power to you. If your enforcement policy makes the free product unusable, so be it. Now I'll learn to use RemotePC. And I can't really recommend the free TeamViewer to anybody -- but who cares, I guess you lose money for every free user. (BTW, paid version? -- no way I can afford [The price has been removed in accordance with the community guidelines.] to help a couple of friends with their computer problems.) Gracias y adios, muchachos!

  • I am receiving error messages within TeamViewer, telling me that I need to purchase the product because it appears that I am using it for commercial purposes. I am a power home user - we are a ten computer household, with units scattered around the house. I am NOT using TeamViewer for commercial purposes,but the program keeps kicking me out because it “thinks” I am. To say that I’m annoyed is putting it politely. While I would like to get this issue dealt with, I have absolutely no problem moving to another platform if it comes to that.

    Thank you.

  • bazbsg
    bazbsg Posts: 100

    Today I tried to connect to my downstairs television PC, the one which TV claimed was commercial use. I no longer get the warning / error from connecting to it. I sent the form in, I think, on July 30. Hard to be sure because they only say how long ago a post was made, not when it was made, and they rounded that off to two weeks. My email shows me the message after mine was on July 30. Today is August 12. So less than two weeks. I didn't get any email or notification telling me they had restored the private use status. Just had to try until the problem cleared up.

  • Yershov
    Yershov Posts: 11

    You could notice that your ID changed

  • This thread is huge and I won't read it all. But from reading so far, I am not seeing what I need to do. I have been using it for years from my same remote computer and have only ever used it to connect to home computers and my mom's computer. Never any commercial use and never any work computers. And today I am getting this message and I haven't even used it today. So what do I do? I don't see a way to create a ticket from the app.

  • I have never used my Teamviewer account to connect to a company or business computer. I have only used it for the same home computers and my mom's computer for years. And now today it says I am using it commercially and won't let me remote my home computer. I don't even use it that much. But now I can't find a way to get support. I tried to Submit a ticket, but it just takes me to this forum.

  • I had that happen too - and when the window popped up on my laptop that indicated I was being locked out, there was a place where I could have a live chat with someone. I did that and four days later they reinstated my free account.

     

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