Commercial use - Connection time out

i have kind of the same problem i use team viewer on my personal computer's and now its blocked me because of high activity???

Hello. Does anyone have any thoughts on this?

I use teamviewer to monitor my two boys' computers and to help my mother and father with their laptop, android phone, and iPhone.  I connect from my Mac. Everything is up to date on all devices. All the devices work fine except for the iPhone. When I connect to the iPhone it works fine as long as my dad has the quicksupport window open on his phone. But as soon as he opens a different app, teamviewer disconnects.  It used to be that when teamviewer disconnects, another window pops up on my Mac and has his phone screen and I can continue helping him (can't control his iPhone, but can at least tell him what buttons/icons to press, etc). This no longer happens. Teamviewer simply disconnects and that's it.

Since the only thing I found on the Knowledge Hub is that this may have to do with Commercial Use being detected(!), I have tried to get the machine ids reset a few times already. Each time, I got an email from Teamviewer saying they reset the ids successfully. But the issue still remained! So I'm suspecting the issue is something else. But I do not know what else to do.

I already asked this question about a week ago and my question in got moved to the "Commercial Use Suspected" thread. So here I am. Trying again!!!

Any ideas on what may be happening? In particular, the PCs and android phone seem to be working fine. The issue only occurs when connecting to the iPhone. Any pointers would be much appreciated.

Hi all. I hope this helps.

I have been on with support and although they have many "theories" as to why this is happening, none of them are factual solutions or answers.

I have been a paid business subscriber for over a year now, and maybe 30% of the time the product (for mobile) actually works .

There is literally no rhyme or reason to this. I just completed testing, myself, with 3 iPhones from 3 different people. All are running iOS 14.6. 2 are iPhone 11's, one is an iPhone 12 Pro (Mine).

When connecting to either of the iPhone 11's, it worked perfectly. But when I connected to mine, I got the "TeamViewer session will be disconnected in 1 minute! Screen sharing will continue." drop down banner. And it kicked me out of my own iPhone (I was logged in through my Mac) after 15 more seconds. I connected again, and the same thing happened. I waited a few minutes and connected again, and what do you know...... for literally no reason at all I was able to stay connected for 10 minutes.

So this PROVES that there is no real reason for why it will and won't connect to other phones or iPads. You just have to get lucky it seems.

By the way, I was on a VERY stable wifi network at my office for all of this testing.

I would LOVE to hear if this aded info was able to help any of you. I might request a refund unless they can really give me a solid answer. And he REALLY frustrating part is that when I call support, the first time in March of 2020, they blamed Apple's iOS software and the security. Not this time, they finally admit that they are aware of "some issues" with it, but gave me no answer. They gave me a ticket, and I would guess I am still not going to get a solid answer. And what's more frustrating is when you call support and ask them if they are aware of this issue, they always act confused and say "no". But any basic google search will tell you that this issue has been going on for years. I mean....just look at this thread alone.

TeamViewer. I support your product. I am a paying customer. Please do better with your support. Maybe say to me "Yeah look. The mobile remote product that we sell is not a great product. It only works some of the time. We don't know why." At least that would be honest.

I cant even stay connected for 15 seconds before I get booted! im on free version and only have 3 computers on my list, all of them are mine for work. Office, Home and Laptop... for the past few weeks, I cant even stay connected for 15 seconds before the session is terminated.

...what the heck happened to TV?? why is TV always so inconsistent with it's Free version, what we're allowed to do, how long can we do it, etc... is TV intentionally trying to **bleep** off their customers?!!?

For crying out loud, I can't even find an email on their website without going on a digging session!!

How does a company provide a subscription service software but makes it so hard to get in contact with anyone.... unless of course you pay the premium.

I have seem several recent mentions on other forums that TV free is no longer a viable option for private individuals who use it for supporting family members or friends - connections being shut off within a minute or so after some Commercial Use warning shows up. Some even have had TV Support 'reset' their accounts to regain access, but again, shortly after, same Commercial Use disconnects.

I have not used TV for a bit, but am not wanting to use it to support a child going off to living my herself for the first time. I need a reliable tool, something to access when needed to lend a hand (which I assume will be frequent because she is no really computer savy). I do not have time to test TV out now (she is leaving in two weeks) to see if concerns are valid.

Please advise.

Hello, everyone,

I have just found how to bypass the disconnect problem, I am using the TeamViewer for a long time and still using it for free 😁

The solution is to renew your ID 😎

Let me know if anyone needs help.

I'm annoyed I'm pc team viewers been blocked any way around it I can't afford 40quid a month I only use it to connect to my computer when I'm doing exsize bike at gym and looking up things I was warned I emailed team viewer told them I only use it on my home personal computer I don't have a job so can't afford ,there costs its ridiculous how us my personal computer commercial I don't have a business [removed per Community Guidelines] since they don't do free computer viewing anymore and just want money you don't have and filled in form 4 -5 days ago I know covid has hit company's hard but picking on free users with zero income is mean

I am using the free version and it is timing out after about 30 seconds and will not let me log back in. I am only using it to log into my 92y Dad's computer to help with emails and such so do not need a commercial licence. It has always work fine for this and this problem started about a month ago so have not been able to help him. Can anyone shed so light on why it is now timing out.

cheers

I'm in the exact same situation!

I used TVFree for several years to help my technology challenged mom and sisters with their PC snags and updates. Between them and my kids with multiple devices I had about 10 PC's in my registered devices list. I only used TVFree once or twice a month at most, but never had time limits imposed.

It's been a while since I needed to help anybody, but I just logged in to TVFree to help my inlaws and it displayed the message:

"Your current TeamViewer plan does not include connections to customized TeamViewer modules. Your session will therefore be terminated after a short time. Please upgrade to a higher plan to use this functionality." 

And it kept timing out in just a few minutes, RIGH IN THE MIDDLE of a critical transaction ; /

Whats changed Team Viewer! PLEASE explain and hopefully HELP RESOLVE this lame restriction.

I am another who receives the message "Cannot connect timeout". I use the free version to assist an old friend. Very frustrating. It appears Teamviewer is unavailable unless you are a subscriber.

I shall try to find another more generous provider as I am frustrated with the lack of support from Teamviewer. Version 15.

 Hi we have house moving companies in harrogate and we provide solution to our costumer online and offline. i want to add teamviewer in my website so we can communicate with our costumer easily. is this option available ?

As Teamviewer cannot be reached, I did a search in Google and found this:

[removed per Community Guidelines]

Good luck.