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Commercial use - Connection time out



  • I have looked at alternatives and nothing seems to work as well. TV is a great product and I suspect too many people are cheating and it forces them to be too paranoid. I did find out in a past experience that commercial includes connecting from non-profit network like a church, grade/high school or college, in addition to free hotspots provided by work. I suspect even getting on public wifi from Starbucks or through a VPN for my safety is causing troubles. It's really frustrating and I think the cheating is ruining it for everyone.

    I hear people complaining that are finally rid of it --but-- as irrated as I am right now (and I am REALLY irritated!) I need to remember it's free. And I have tried **third party product** and **third party product** and these programs work but not nearly as well. I have even tried **third party product** and that's not sogood. Even the **third party product** for remoting to your desktop does not work nearly as well.

    Most recently my NAS vendor did a TV-based remote support to fix something under warranty and I am wondering...did their contacting me trip me up somehow? I assume they have a paid license but regardless I have no control over their using TV or another product to connect ot my machine.

    So, the upshot is I am hoping that TV gets their algorithm under control so I can go back to checking on my computers at home. There are alternatives and if anyone knows of one that works as well, I'd love to try it out.

  • Ha, so got my initial reinstatement of my free license, which was immediately flagged again (as in, I didn't do anything other than log in). Filled out the form again. Waited another week plus. This time, was told that I was COMMERCIAL. Literally did nothing different and got a different ruling. Crazy.

    So, do I waste my time and effort filling out another form (or continuing to post here)? Nope.

    Everyone, if you are having trouble, go to Capterra and leave your honest feedback.[removed per Community Guidelines]

    I really liked this product and told lots of people about it. I don't know how many of them became paid users, but I know how many of the people I talk to in the future will. Zero. Same as the level of customer support for free users (don't offer a free their if you can't support it).

  • I have been using TeamViewer for many years, never for commercial or professional use. I recently got this issue as well, and, well... continue reading at your own risk:

    If you are getting commercial license needed errors, you will continue to get them. I use TeamViewer on my mobile device, at home, and periodically when I am at work.

    I have called TeamViewer and spoken with a representative and here is the result. Teamviewer recently started "enforcing" a new rule and this affects many heavy users. Because I have been at work and connected to my home computer I am now flagged as a commercial user.

    I am in no way using this commercial, but because I use Teamviewer at a commercial area, I will be flagged and continue to be flagged as a commercial user. If you believe you were wrongfully categorized, you can go to: and request for them to take a look at your problem.

    Again, this will be useless if you ever use Teamviewer at any location that has a commercial Internet connection. This defines as; if you go to your local coffee shop and use their Internet connection, their Internet is commercial. If you go to your local library and use their Internet connection, their Internet is commercial.

    Teamviewer now looks at the connection type as; residential or commercial. In summary, if you are getting the commercial license issue, it is due to you using a commercial Internet connection. Unless you are using a residential connection EVERYTIME you use Teamviewer, then you will continue to be flagged and the issue will continuously return.

    I would love to get support myself, especially for the fact that I have been an avid user of Teamviewer from the beginning. But unforcedly the abusers of this program forced this upon us. I myself am looking for an alternative to Teamviewer. Very sad day. :(

  • Same here I really liked it and see it like the stock market -- plunging and sad to deal with. I am looking at alternatives, I want this to work out but the paid model is insane for a home user. I did install a VPN so I can do a lot of stuff now simply by getting on my home network from wherever. And some VPN environments put the screen into an HTML 5 browser window and with a fast network it works 'ok'. I'd be happy to contribute $50 for a home license if they'd be less of a pain about the commercial use suspicions, but they don't seem interested in that. It's all or nothing and as with others -- while I hope this gets better -- I suspect I will be using homegrown or other less effective but less frustrating remote desktop solutions.

    Good luck to everyone out there!

  • Aamcqu
    Aamcqu Posts: 2

    Hi @Esther , @Natascha and any others who can help -- Can I ask for some official clarity from TeamViewer on this? 

    This page
    says it's considered commercial use:

    1. "If you are using TeamViewer in a commercial environment but let your customers connect to your device"  
    2. "If you use TeamViewer for home office, it is commercial use – even if you just quickly connect to your work computer to check your emails"

    What if you were to do the opposite, and connect to your home computer FROM your work computer, so that you can access your personal files or send emails while you're on a break?  This type of usage is clearly not considered "commercial use" according to the definitions on that website, but I wasn't sure if there was another, stricter definition being used by the software that flags suspicious behavior.

    If I want to continue to access my home computer FROM my work computer (not the other way around) during my breaks, do I need a commercial license for that?

    Thank you for the clarification!

  • I would like to hear an answer on this, too. I have never used TeamViewer for commercial use as remote access is not allowed by my department in general to do my job as it requires access to the landline phones here. Not only that, but they use Citrix for that. I, not my computer, use Team Viewer to access my home desktop PC using my personal cell phone that I pay the bill for and also isn't used for the company but I use the work wifi to not kill my data plan. Its not different from connecting to the McDonald's wifi as I'm doing the same thing, playing idle games and messing with my PERSONAL discord server. I would love to know why this is "commercial use" suddenly without them even bothering to clarify anything. Its a Samsung S9+ from a work wifi connecting to a home desktop PC. That's obviously not work.

  • I was trying connecting from work to check on my home computer and it was the work network that **bleep** things up that time for me, so no, it's not ok. Not ok if on: work network, school network, church network. It's all commercial. [removed per Community Guidelines] None of these work as well but I am stymied when I am getting labeled commercial when I am connecting from my home computer to my other home computer in my home...and it is flagged and then it 'infexts' all of my other computers on my account. I get their need to police this but it's getting so difficult I have had to find alternatives.

  • same problem, what are the steps to fix, its just a home mac running and I can't find a way to create a ticket

  • pv7721
    pv7721 Posts: 139 ✭✭

    @Aamcqu : yes unfortunately you do need a license, as the originating computer you're running TV to connect to your OWN personal computers is in a work environment.

  • pv7721
    pv7721 Posts: 139 ✭✭

    @o23iutg5498h234 : very interesting observations, but:

    * Having Teamviewer installed on more than 2 different devices. -> I have it installed on 8
    * Using remote connections more than 3 times in a 24 hour timeperiod. -> i had been using more than that sometimes more in parallel 

    * Having more than 3 people in your friendslist.
    * If any of your contacts use Teamviewer commercially, even if there's no interraction.

    What's the purpose to have people in your friendlist, you can connect to their computers? If their commercial use influences yours, maybe there's not such a good idea to keep them, as there's finally no interaction.

  • Technut
    Technut Posts: 13

    @pv7721 wrote:

    @Aamcqu : yes unfortunately you do need a license, as the originating computer you're running TV to connect to your OWN personal computers is in a work environment.

    @pv7721 He's asking for an OFFICIAL answer, but I think you're wrong. 

    Every example that I've found on the TeamViewer website only says it's commercial use if you are accessing your work computer, not if you are accessing your HOME (non-work) computer from work.

    @Aamcqu The key element is that he is not earning any direct or indirect income or compensation by accessing his personal computer from work. It is no different than accessing his home computer from his mother's house.

    Examples of indirect payments:

    • a software company sells a software product for which it offers free support via TeamViewer
    • teamwork among colleagues within a company
    • use in associations and non-profit organizations with non-volunteer (i.e. paid) employees
    • access to a company computer for work-related activities

    In the above-mentioned cases for indirect payment, TeamViewer is used for creating an added value, the payment takes place indirectly through salaries or a combination of sales/support activities.

    using TeamViewer for the exercise of your business or profession, or for any purposes for which you directly or indirectly receive compensation – for example, team work with colleagues, or providing free support to third parties which have bought software from you – does not qualify as personal use.

    What is Commercial Use?

    We define commercial use as being any use of TeamViewer for purposes that are either directly or indirectly paid for. This includes, not exclusively, the following use cases:

    Commercial use applies to provide support to customers and colleagues:

    If you are using TeamViewer to connect to your client’s or customer’s devices, it qualifies as a paid service.

    Commercial use applies to home office:

    If you use TeamViewer for home office, it is commercial use – even if you just quickly connect to your work computer to check your emails. It does not depend on whether you register your TeamViewer Account with your personal or company email address.

    Commercial use applies to incoming and outgoing connections:

    If you are using TeamViewer in a commercial environment but let your customers connect to your device, it is commercial use. The definition does not exclude incoming connections.

    Commercial use applies to server administration:

    If you use TeamViewer to monitor one or several devices running a server operating system, commercial use applies.

    Commercial use can apply to non-profit organizations:

    If you work for a non-profit organization, the use of TeamViewer can be commercial if you or another person in the organization receive a salary from the organization.


    • What is Personal Use?

    Personal use means that you are helping family and friends, or remotely connecting to your own non-server devices, which are not being used in a commercial environment.


    Kse Dyna --
  • pv7721
    pv7721 Posts: 139 ✭✭

    @Technut : I might be wrong, I don't remember where I've seen it written, and as this history is going on and on I'm not sure I want to look for the info.

    You want to be right, and actually I want YOU to be right, but I'm afraid that TV won't want that, as pretty much everything you do it flags you. 

    I've already said, but I can say it again, how I used the version 9 which didn't have the flagging but they got backported, and then the version was unsupported.

    I filled the form for all my IDs and waited, using 3rd parties (that unfortunately are nowhere as good as TV); one day I got an ok for one ID (I didn't know which) and another day got the declaration to sign. After a while I got unblocked, but I wonder when will I be blocked again?

  • Yershov
    Yershov Posts: 11 ✭✭

    Shame, TeamViewer staff to suspect reliable users in fraud.

    Rather we all should suspect TeamViewer in fraid.

  • pv7721
    pv7721 Posts: 139 ✭✭

    @Aamcqu : ok so we finally know it: from now on we're supposed to be using only in the home / private network, and not accross the Internet (i.e. the TV network), because otherwise we'll all get eventually flagged.

    Ok so we're not supposed to discuss pricing, but how about a personal licence?!?

  • OnlyMy2Cents
    OnlyMy2Cents Posts: 2 ✭✭

    I received this message from you on 8/8/19:


    Dear TeamViewer User,
    Thank you for getting in touch with us. We are happy to inform you that your TeamViewer ID has been reset to “free”. After reviewing your request, we decided that your use case can be qualified as “personal”.


    BUT I STILL GET THE MESSAGE THAT THINKS I'M USING TEAMVIEWER AS A BUSINESS AND IT IS TIMING ME OUT RIGHT AWAY, CAN'T EVEN LOG INTO A SESSION. I am not sure what the problem is, could you please recheck why this isn't resetting? I have sent many messages since you sent me the original email saying I was reset to free personal, but am not getting a reply.  My TeamViewer ID is **Please do not post TeamViewer IDs**

    I appreciate any assistance you can give to me.  Thank you.


  • falcongrey
    falcongrey Posts: 1

    I have the same issue....

  • I didn't even get the option to send a declaration >:/

  • duderonomy
    duderonomy Posts: 14 ✭✭

    I am also the type of personality to go for the low-hanging fruit, first! 

    I am hopeful that this is a defect introduced into their code. Though, I would not be surprised if the attempt to change the heuristic is a result of management wanting to increase sales. So, why not improve the "hits" on potential cheaters! 

    Or it may not be the greedy case at all.

    Perhaps it is a new bug in the connection layer of the latest upgrade that creates the conditions that trigger the existing cheat-detection code to flag the user as a cheater? 

    Regardless, it is probably causing problems with thousands of legitimate non-commercial Users. Far less than 1% may go to the trouble to jump through the hoops to talk about it here. 

    In the case of this being driven by the desire to increase revenues, I suppose there is not much downside of these change by the company to reduce free loading; other than alienating people that probably would not have purchased the product any time soon, if at all. And these experiences may make that a certainty.  


  • I am too tired of this. Between using **Third Party Product** and **Third Party Product**, I will make do. The programs are not as good but I can't tolerate such poor treatment. I am not allowed to pay a small fee for use so it's either pay a huge fee or free+relentless false accusations. It's ridiculous! So I'm deleting.