Please find more information here.
thanks to all for your patience and keeping track of this thread. We still do not have any news, sorry.
As soon as something changes, we will inform you. Thanks for your understanding
Have a nice day, Alena
When I use Teamviewer Host on my Sony Xpera XZ1 (Android9) I get a message "Device ant be controlled because of firmware problems".
I think thats the same problem like others have with quicksupport, right ?
Add me to the list of many... Moto g6 was on android 8.0.0 and TV worked great.
Upgraded to Android 9.0 and now cannot remote control. I can see files, specs of the phone just fine, but NO remote control. When I try and start the session, I get a "connection rejected..." notification.
When the popup for special access appears, clicking on it just removes the popup and NO teamviewer is in the apps list! clue?
PLEASE get this fixed ASAP! I am trying to help my Father that is 96 and 200 miles away, with his phone.
It's been well over 6 months now. This is an absolutely unacceptable delay, clearly a large portion of your userbase is affected by this. The number is only going to increase as more people upgrade to the latest version of Android.
@AlenaC This should be your mobile dev team's top priority right now, this is a MAJOR bug that affects a huge number of users who in some cases rely on this app to help their elderly vulnerable relatives. I will be on the lookout for alternatives, anyone reading this thread should as well. Be fast, or you risk losing a significant portion of your userbase with this terrible service.
what gets me is the apparent lack of concern, but all we get is a generic response like:
Thank you all for your patience. The work is in progress.
Our engineers have identified the problem and are now in communication with Motorola to fix the problem. (and here we go with the finger pointing!)
We are sorry for any inconvenience caused. We will keep you updated.
Have a nice day! Alena
How can we have a nice day when we are struggling with this problem!
I am looking elsewhere as well!
In another forum i saw, that TV did create an Add.On. Motorola must sign it, than it should be ok again.
P.S. Ignore my bad english please :-)
Can you share the link to the other Forum?
They are just saying, that they will work on a solution. Hopefully it will arrive soon....
They say: The Addon is Ready and must be signed by Motorola.
So are we only waiting for Motorola now? Can we contact them and make a request to implement this?
I am a customer like you.
I've no contact to TV or Lenovo.
Hello, what's the status of the update?
Same issue with moto g6 after upgrading to Android 9.0
Any progress on this?
Trying to hlep a friend who has a new Samsung Galaxy S6. With 14 on my Windows PC and QS on her Samsung I can view her S6 screen but cannot seem to control it. What am I doing wrong?
Same roblem with Motorola One Action!
Any updates from TeamViewer? G6 doesnt work neither.
Still impossible to support a Motorola G7 phone with Teamviewer. I have a feeling they are never going to fix this?
still not working on moto g7 supra (power). i hope this gets the attention it deserves to fix.
@AlenaC it's been awhile, any updates?
Why does the "solved" button on this topic lead to another topic where nothing is solved?
I have this same problem with the Moto G7 and I spent hours trying to figure out what the "special access" settings are, and why remote support won't connect. Very frustrated.
Hi @Argentino ,
thanks for your post. Welcome to the community!
Could you please tell us your OS, version and your phone modell? Did you grant access to TeamViewer under your phone settings --> special access?
Thanks in advance for your answer
Motorola Moto z2 play XT 1710-07 Android 9 Versão PPS 29. 133. 30. I tried many times, but could not grant access.
I have a Motorola Vision One, with Galaxy 9 and have the same problem.
The issue is that apparently, the "special access" menu on settings no longer exists on Galaxy 9.Im using the "host" app, should I be using that one? Is there a solution for this now?