Commercial use - Connection time outAnnounced
Hi all,
👉 Request your reset here 👈
Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:
👉Click here for reading the blog article👈
Further articles:
Why do I see 'Commercial use suspected' / 'Commercial use detected'
📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.
📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.
If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!
See also: https://www.teamviewer.com/en/pricing/commercial-use/
Thanks and best,
/JeanK
Community Manager
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i have 2 PC, one laptop, one smartphone.
I don't can connect, because he ask time is out
I don't have printer for print pdf file
I need connect to my pc urgently!
I try change regedit - dont' wrok
i don't try change pc name in panel setting, becuase i use this name in local network
teamwiewer id: **Do Not Post TeamViewer IDs**
Guys,
My account has been banned due to commercial purposes. However I am using it for connecting to my home PC (without screen). I have already filled in the request to reset my account, however I haven't got any reaction to this request (reset-management).
What do you guys suggest to reset my account?
Thank in advance folks!
[removed per community guidelines]
One idea TV may wish to consider is providing a limited plan for personal use. So for example a plan that limits only one connection at a time and that times out after say 30 minutes (with a reconnection after say 5 minutes). This would effectively stop 99% of free commercial use but still allow personal use. It would save a lot of heartache - both for genuine personal users and the TV support team.
How about it mods? Perhaps you can forward this idea to TV Management? 😉
In the meantime while waiting, I have switched to an app called **Third Party Product**. It is free and works great.
I still hope that team viewer will help all of us. I have submitted the reset request as well but no luck.
My mother is law is 100 and I have used team viewer for her all through the pandemic.
I have never used it for any commercial or professional items, and have never cheated on that.
Hi I have used team viewer for years to sync mine and my son's baseball stats. I am retired and have never had any problem with TTV until today. I keep getting logged out with suspected commercial use. I have no commercial activities so am mystified. I tried the resetting form but no help. Cheers Paul
Hello,
I'm trying to connect to my uncle's computer. But every time I connect, the connection is immediately disconnected and a message is written that TeamViewer has detected that it is for commercial use, but this is not true. I just help my uncle for free, who is an older gentleman and doesn’t get too familiar with computers. Why is this happening to me?
Thank you.
Hi - I use TeamViewer to help a friend in another state. Recently, each time i connect, it connects fine but for no more then around 10 seconds. After which, states i am blocked for "x" amount of time, and "Your license limits the maximum session duration to a partner, immediate reconnects are blocked."
I've updated TV to the latest, uninstalled, reinstalled with no luck, still same issue. I have two computers in the house, so i tried the same thing on the other PC and of course same issue. Is there a way for Support to verify my license isnt trying to read business or anything like that?
Thank you,
Artie
I submitted the "signed" .pdf and received confirmation of my account ID number being corrected on TV end and noted as "for personal use". That did not fix the problem so I have submitted a second "signed" .pdf listing both my ID and the remote computer's ID but am still waiting for a response. My suspicion, and hope, (although very cumbersome) is that in order to correct the problem we will be required to submit a signed .pdf for every one of the ID's that are shown on the computers we are attempting to remotely connect to. I'll post again if i my situation changes.
I have submitted the PDF form to reset my ID's last month, but I'm still flagged as a commercial user. After submitting the form. It said that it will take 2 business days for it to process. Its pass those 2 business days. What is going on. Why has it not been reset? It's been days. This is ridiculous. TeamViewer offers a free version. But the company falsely flags me and 1000 other users as a commercial user when I'm and others are 100% not. Is this how you treat your customers? To make it worse. The message says that you can still log on to your remote computer for 5 minutes. But it really only gives 30 seconds everytime. What the heck?? I have been a loyal user for almost 10 years. This is the second time that I have been falsely accused.
i can connect about 1 minute, after it's disconnect! i can't install any program 😪