I am not satisfied and would like to return. How to cancel my license. I am still on my 7 day money back guarentee period
Hello @stefanoc
Thank you for your message.
Unfortunately, you cannot cancel your subscription on the Community.
The only way to cancel is to submit a ticket via this link: Open a ticket now!
I thank you in advance for your understanding.
Cheers
Jean
Hi @下田潔司，
Thank you for your post. We are unable to affect or provide direct support in cancellation or licensing issues here in the community, for security purposes. Cancellation requests must be received in written form, which is easiest via the ticket system:
Hi there,
thanks for your posts. It´s sad to read you want to cancel.
However, we have a Knowledge Base article that gives you info all around a teamViewer subscription here:
This article also explains how to cancel:
For your security, all cancellations must be submitted in written form, by submitting a ticket. Written requests must be received by TeamViewer at least 28 days before the end of the initial subscription term or any subscription renewal term.
I hope this helps you.
Best, Esther
I take it back!!! once I've logged in here I found the Service tab at the top and you raise your ticket in there!
We now have debt collectors chasing us for an unwanted subscription that was auto-renewed . Also deliberately opaque trying to find the cancel tools. Appalling business practise!
They keep removing my reply for some reason but google illegal cancelation policies in your state. what they are doing is illegal and I had to send this to my legal team to get it cleared up.
good luck!
I can only full agree to all the previous poster.
It's really difficult and very user unfriendly that you can't easily cancel the subscribtion!
I will never buy any product from you as long as it's not easy possible to cancle the renew!
I had contact with TV support a year ago and arranged to disable auto-renew on my account. Today they charged my credit card for another year - no 6-week warning. I'm going to dispute the charge with my credit card.
I have requested a cancellation (of Mobile Support) by email & phone within the 7 days following purchase. The sales associate never mentioned having to create a ticket.
Yesterday, I was told I would need to creat a ticket. Immediately following this call, I created a ticket yesterday.
After creating a ticket, I received an email acknowledging said ticket. However, I never received a response. I noticed that the ticket, after 13 hours, has been closed, with no explanation or any response, either by the case itself, or email, or by phone.
I have requested a refund through my credit card company. They responded instantaneously.
Your software solution that I use seems rock-solid. Tech support has also been helpful when I can reach it. But Sales & Customer Support now seems devastatingly poor. I just simply do not understand how hard it has been to get this resolved - but I sure feel like I've been ghosted. I'm on the verge of recommending other remote control options other than Teamviewer.
No response so far
I wish to cancel my subscription. When I try to submit a ticket the website tells me my password is wrong. Tried it several times, always the same thing. Same password logs me on here fine. When I click on "forgot password" I get no email.
This is the sort of behaviour you expect of a service haemorrhaging users.
These instructions are out of date. There is no "submit a ticket" tab on the link given. The support page also does not accept my log in details. Additionally I am constantly being asked to verify my computer as a trusted device each time I try to log in.
This seems blatantly obstructive when it comes to trying to cancel my subscription.
Your link to open a ticket leads nowhere that you can open a ticket. there is literally nowhere on the site that you can open a ticket. This is a very frustrating customer service experience.
This is a real Scam. they Charge you for next year of service and can't cancel it as they require 28 days cancelation it in advance!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
you don't need the service you didn't use it and they still charge you for it!!!!!!!!!!!What a great business model? why doest it take 28 days to cancel.
I wish this company to loose customers and busness. No company which charge you for no service should get our business.
I'd like to delete my subscription + account, but whenever I try to create a ticket I get redirected back to the homepage. we pay €330 a year for this and it does not even work! I'd like to speak to a employee of anyone whose responsible of the accounting and or the accounts of customers.. this is really frustrating! why can't I even self delete my subscription.. earning of dead account or people who don't use the software isn't loved anymore in 2021!
Hello Teamviewer - Since your ticket system is suspiciously broken, this is my written notice of renewal cancellation. @JeanK, please create a ticket for me and message me with my support ticket #.
Its sad that a company with a profile like Teamviewer has devolved into using a subscription scam. It must be hard to go into work everyday.
WATCH OUT!!! - they automatically charged my credit card, without me even knowing it was going through, then when l called they said they could not cancel it because l didn't cancel it 28 days before. l never received a notice it was due. They sent me a payment receipt one day then the next day sent me the invoice. Tried to get my money back and they said they cannot!!! I don't even use the service anymore, haven't for over 4 months. They refuse to do anything!!!! He "said" he would cancel any future subscriptions. Crooks!!!!
Hello,
I now have a new Teamviewer Corporate license and want to get rid of my 2 old Teamviewer Premium licenses that are being replaced by my corporate license.
However it seems to be impossible to cancel the Premium subscriptions.
When i spent an hour and 20 minutes on hold with your support line, i got disconnected right at the end when i was 1st in the queue.
When i go to try and log a ticket, in the blink of an eye it redirects here to these forums.
So flipping frustrating!
To cancel a subscription you should be able to do it in the account section of your login, like you can with pretty much all other software.
The people at Teamviewer are unethical.
I was forced to upgrade to a commercial package in 2018 so that I could help my family with issues on their computers. I had 8 or 9 machines running at the time. 4 or 5 family members and a few of my own. 2 Media servers attached to speakers, games machine, laptop, etc. I used to access these machines from any machine to play music, etc. Because of the number of machines, I was flagged as commercial use. I contacted teamviewer each year the message came up and they would reset it. Eventually, Teamviewer told me they wouldn't reset it anymore and said that if I upgraded, everything would be fine. I eventually gave in and upgraded only to discover I could only connect to 2 machines or so. When I got hold of them, they told me I had to upgrade again. I informed them I would never have upgraded if I knew this and that I would not be using the software going forward. I told them I felt ripped off. Their attitude **bleep** at the time as they basically just said I must pay more. I then decided to terminate all my use of the software and over the course of the months that followed, I ended use of all teamviewer software and switched to an alternative. Now, a year after being ripped off, they are insisting I pay them again for software that is overpriced, doesn't deliver on my needs and that I do not use. I have informed them on 6 or so occasions (over and above my initial debate that I had them at the time when I initially upgraded) that I am not renewing but they will not accept it and insist on handing me over to a collection agency.
Please can someone post a link to "Raise a Ticket" that actually works? I wasnt to cancel my subscription but all the links in this thread for raising a ticket simply point to here: https://www.teamviewer.com/en/support/
Where is there the option to raise a ticket?
I want to cancel my subscription. The link provided in the solution does not direct me to any ticket, I can't find it anywhere. I tried calling, but no consultant is available. I have emailed you and got an automatic response:Dear customer,Please note that this email is an automated notification, which is unable to receive replies. If you need assistance, please contact us via www.teamviewer.com/support.
Cancel my subscription (both of them) and leave me alone. I consider my renewal cancelled. I did everything I could to make that happen.
Hi @Olsec, Hi @angrymob1
Thanks for your posts.
We received both of your recent cancellation requests and my colleagues have already been in contact with you. Kindly ask you to double check the last messages of my colleagues in your mailboxes.
All tickets we receive from our customers will be processed accordingly. Therefore, I kindly ask you to be a little bit more patient until you receive a confirmation.
If there are any further questions, feel free to contact us again.
Wish you a great day.
All the best, Natascha
Hello @renecito10
Thank you for your post.
Regarding cancellation, you can reach out to our licensing team directly via the phone so we may further assist.
Should you be unable to call, you can also submit a ticket directly using your licensed TeamViewer account.
Should there still be any issue reaching us, feel free to message a moderator on here and we can have a representative reach out to you directly.
Hope this helps!
Hi,we're keep getting some invoices although we are not using TViewver for 2 years. Submitting a ticket to cancel the 'subscription' is also not there. Clicking "Submit a ticket" sends me straight away to this community. Nobody's is answering our calls. How can we cancel ?
Hello @alexwisniewski1 ,
thanks for your post. Welcome to the community.
Sorry to hear that you are having troubles. Please send me in a private message your email address.
Thanks in advance
Best, Alena
I have exactly the same problem.
I have just spent 30 mins on looking for any form or link to raise a ticket to cancel my subscriptions. This resambles practices of some scam routines, not a reputable, global business. Please cancel my subscription with immediate effect and refuntd the full amount. I want nothing to do with teamviewer from now on. Open a ticket now!
Hi Jean,
Please kindly elaborate how does one raise a ticket - your link does take me to anything resembling interface with a form to fill up, neither further instructions.
It's more like a sheap attempt to tire a subscriber attempting to cancel subscription.
I will also not be buying another TeamViewer product for this very reason.
Feels like a scam.
Hi @JvdP ,
If the account is not linked to a valid TeamViewer license, the support portal will instead load the TeamViewer Community. So please keep in mind that submitting a ticket requires a valid TeamViewer license.
If you can't raise a ticket from this link, please call our support team so they will assist you further.
Hope this will be helpful.
All the best,Yuri
Hello @cancelpro11,
Opening https://support.teamviewer.com/a/ will prompt you to connect to your TeamViewer account. Once you have entered your credentials and connected to your account, it will lead you to the portal where you can open a ticket.
I hope this could help.
Cheers,
I am also posting notification today that I wish to cancel my automatically renewed TeamViewer account. email [removed per Community Guidelines] . I will open a ticket today now aswell but am posting here notification in case there is a problem or delay.
Hi @JeanK ,
I created a ticket to cancel my subscription weeks ago (maybe a month), but there's no any response from Teamviewer yet. Why is it so hard to cancel the subscription from Teamviewer? Can someone respond to me asap? My current subscription is to be auto renewed soon, but i don't want to renew. If I get charged, because your delay of hanlding of my ticket, i'll ask my credit card company to get refund from Teamviewer!
Hello @Bardi,
The support team is still handling your case.
I will ask you for a little bit of patience, you will get a reply regarding your ticket.
Best,
this looks almost like a scam... I'm having a problem with raising a ticket about cancellation.
