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TeamViewer thinks I’m using the software commercially!

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  • chuk4ikchuk4ik Posts: 1

    Got a response to my unlock request. "Your TeamViewer ID has been reset to free TV:**Please do not post TeamViewer IDs**"   But ... the first thing I saw was a message about commercial use and extortion of money.   Nothing changed.

     

  • BonzadogBonzadog Posts: 24
    I suspect the long delays are deliberate and is a filter to see who really is a non-commercial user for the reason you mentioned. @TeamViewer: Can you please stop this practise and if the free version is to be scrapped then tell us. That is much better than your current practise or release a non-commercial viewer for a reasonable yearly fee. But stop the current TeamViewer non-commercial application policy.
  • ssybesmassybesma Posts: 18
    The solution does not work after 3 attempts!!! I'm not using commercially whatsoever.
  • orion330orion330 Posts: 1

    I am having same problem. Use Teamviewer to help my family and it thinks I am using it commerically. I am not using it commerically.

    Please advise how I  can fix this issue.

    @TeamViewer 

  • Midjet76Midjet76 Posts: 21

    @orion330 wrote:

    I am having same problem. Use Teamviewer to help my family and it thinks I am using it commerically. I am not using it commerically.

    Please advise how I  can fix this issue.

    @TeamViewer 


    You can't, try reading the comments preceding yours to get s good idea what's going on here

    Sorry to sound harsh but unfortunately it's true.

  • Hi I use a free version program. Even though I don't use the program commercially, I get error that I use it this way and my connection is blocked for some time. The problem arose when I used it to connect to my girlfriend's new computer... 

  • I really really hope TV will rework this system into something more reasonable.
    At the moment, they're just making life worse for users AND themselves.

    All kinds of babies are being thrown out with the bathwater here.

    What we need is:

    • Less faulty "detection" / more real-life realistic definition of commercial use, to avoid those countless false positives in the first place
    • Dedication to resolving the logged issues. Replying to people. Following through.
    • Once a user gets restored as free, which ever steps led to the initial flagging need to be whitelisted for that user, otherwise it'll just happen again

    I've started a petition on Change.org:

    http://chng.it/XpxmpVHKdZ

    Please sign and share. Maybe we can get their attention.

  • DomLanDomLan Posts: 490 Star

    Buonasera @Black_Platypus,

    ti rispondo in italiano, dato il link con la petizione che hai riportato è italiano. Il primo suggerimento è quello di evitare di utilizzare espressioni figurative: il destinatario è spesso madrelingua tedesco e difficilmente potrebbe apprezzare/capire la frase del "criaturo buttato con tutta l'acqua del bagnetto".

    Fatta questa precisazione, ci sono due cose che sono difficilmente attuabili rispetto alla tua richiesta. Primo: le politiche di controllo tra uso sospetto e non sospetto sono a totale discrezione del fornitore. Non penso che una petizione possa risolvere. Puoi vedere se nel mercato italiano esistono alternative e mi pare di si.

    Secondo: si tratta di un momento contingente, legato al COVID-19, quello che sta creando disservizi nel fornire risposte tempestive ai quesiti degli utilizzatori. Non mi riferisco esclusivamente a quelli di TeamViewer. Ti posso assicurare che è tutta l'infrastruttura di rete mondiale ad essere sotto stress, dato che in brevissimo tempo è radicalmente cambiato il modo di utilizzare internet. Molti provider hanno venduto in passato connettività alle famiglie sapendo che il loro utilizzo sarebbe stato prevalentamente concentrato nelle ore serali e nei festivi, mentre negli orari lavorativi erano le aziende ad occupare la fetta maggiore della banda. Ora che tutti si collegano da casa e a tutte le ore, potrai ben comprendere quanto il sistema stia cercando di rincorrere e star dietro alla nuova domanda. Si, ci sono stati dei disservizi e continueranno ad essercene nei prossimi giorni, poi piano piano il sistema si assesterà. Questa è una Community e quelli che ti rispondono non seguono spesso la parte commerciale, ma principalmente problemi legati all'utilizzo del prodotto. Se hai avuto un disservizi e sei un cliente, esiste uno strumento per l'apertura dei ticket; anche in questo caso le risposte potrebbero non arrivare nei tempi che ti aspetti, ma da utente pagante hai tutti gli strumenti per rivalerti. Una petizione, in questo senso, non serve; meglio lasciarle per questioni di più ampia portata collettiva.

    Fatte queste due osservazioni, ne aggiungo un'altra. TeamViewer è uno strumento che consente di assistere le persone a distanza; è nato dunque principalmente per risolvere la mission delle teleassistenze. Pensare che collegarsi da casa al proprio pc dell'ufficio corrisponda a lavorare in smartworking è una delle cose che ritengo sostanzialmente assurde. Non è TeamViewer lo strumento per operare in smartworking.

    Sostanzialmente mi dispiace per i disservizi che hai rilevato e ti auguro possano essere risolti nel minor tempo possibile.

    Cordiali saluti

    Domenico Langone
    MCSD: App Builder
    Did my reply answer your question? Accept it as a solution to help others.
    Find this helpful? Say thanks by clicking on the Thumbs Up button.
  • @DomLanChange.org just gave me the *.it TLD Link to share. I assume it's supposed to be a mnemonic device and a readable, short address ("change it" -> chng.it)

    I think Google Translate did a good job though.

    I'm German myself, but I think the saying "to throw the baby out with the bath water" is commonplace enough.
    But I appreciate your concern that figurative language should be avoided and I removed that part.

    I know that it's up to TV and their contractors how to go about flagging IDs. But since it's clearly going poorly and they're creating lots and lots of unnecessary work for themselves with the way things are right now, I am strongly advocating for change.

    I hadn't much considered COVID-19's effect here. Thank you for pointing it out.
    However, most of the 99(!) pages this thread has should have nothing to do with that.

    Of course I'm not a paying customer, that's why I'm here. I was looking to see what everybody else's experience was with resolution to the problem, and it did not look great.
    Now I'm trying to see if we can inspire some reconsiderations.

    I don't know what you mean by smartworking, but neither do I have an "office PC", nor do I plan on sitting in a remote session for hours trying to work on my home PC (although I would defend the latter if I had to).
    Currently I'm trying to get some configuration things done and copy some files from home while I live in a rehab facility with my laptop for all but 4 days per month; and in general I have friends and family I'd like to help on an irregular basis.


  • This is getting really annoying. used teamviewer for years with no problem. Now my home main PC gets flagged I can't connect to it for longer than 20 seconds before it kicks me off, I submit a ticket and now my server PC at home gets flagged. What the **bleep** is going on. I've tried submitting the stupid ticket to get it unflagged but nothing happens. Im the only one connecting to my own PCs how is it even flagging it.

     

  • Hello, I keep getting a message stating my free account was used for commercial use. I only use Teamviewer to manage my PCs on a local LAN (daughter's PC, etc..) and I help my Auntie who is old and struggles with tech. I filled in a pardoning form to this effect but haven't heard back from Teamviewer for a couple of weeks now so I'm not sure what I should do next. Please advise if anyone can help.

  • shaneagsshaneags Posts: 1

    hi

    I am disabled and i use teamviewer to control my other computers in my house 

    it is really helpful when I am in bed

    i only use it to control mine 

    can you help please

  • TOME2TOME2 Posts: 1

    I have been using TeamViewer for Years both when I worked for a community college and in addtion personally.  I retired almost 2 years ago and ever since the use of the product is frustrating.  Support will look at my logs and determine I am in fact only using it personally and it will start working.  Then there is an update that I'm requested to install and after installing it... I no longer have access, no easy way to contact support, and fix the problem.  How can I stop this from happening.  I have a total of 7 computers in my list.  My Windows Desktop, My Windows Laptop, My Mac Desktop, My Wifes Windows Laptop, My Wifes Mac Laptop, My Parents Desktop, and a Friend's Laptop (which I would be happy to remove since I assist her maybe once a year at best because she's a close family friend which we condiser family)... so if anyone can tell me this is commercial use please explain!

  • stabrostabro Posts: 2

    Hi

    I'm using Teamviewer to help my dad on remote with his computer, but after upgrading to version 15 I get timeout when I connect to my dad and it says that I'm using it as commercial, but it's strict personal, connecting to him once or twice a year. What should I do to get a free persoanl license without timeout? It has beew working before.

    [personal information removed]

    Regards

    Staffan

     

  • silent13silent13 Posts: 1

    Hello.

    I am trying to connect to my pc from my second house and every time i use teamviewer to connect i am getting disconnected after one minute of usage. I use teamviewer for personal usage to connect to my pc but this limit of 1 minute makes my life miserable! Please help me!

    Thank you in advance!

  • Kon0105Kon0105 Posts: 1

    Hello, I am looking for the way to access a laboratory local computer remotely because of Corona Virus.

    I found Teamviewer and knew that this was already installed by anonymous person.

    So, I installed Teamviewer on my Home computer and tried to log on the lab local computer.

    But, I got an message that said me "detected commerical use".

    I don't know why this message popped up.

    In my view, many people are logging on the lab local computer(especically because of corona virus) remotely, so my trial was detected as commerical use.

    In this case, what is the best way to use lab computer remotely?

  • pete666pete666 Posts: 2

    after many attempts including trying to call teamviewer still blocking me and covid 19 trying to help my 80 year old parents

    maybe teamviewer might want to think about sorting this out once and for all

    or how about under the current conditions dropping the blocks altogether...

  • lindsay2lindsay2 Posts: 2

    My mother, aged 88, is in isolation for the next 12 weeks. I, as a long-term asthmatic, am in isolation for the next 12 weeks.

    I have used the free version of TeamViewer to help my mother with her computer for at least a couple of years. She has very little understanding of what she is doing.

    Today I tried to log on to upgrade her version of Skype, so that we can talk to her. I had to spend 30 minutes on the phone talking her through updating her version of Team Viewer, and then update my own. I managed to see her screen for less than 10 seconds before I was cut off and told that I had been timed out!

    I have since managed to get on twice more, but each time for less than a minute. And now I am being told that I am a commercial customer and must pay before I can have access.

    I have tried opening a support ticket, but the links to do so just keep bring me back to this forum.

    I have NEVER used Team Viewer for any other reason than to access my mother's computer.

    This is REALLY shoddy.

    You either have a free version, or you don't.

    I have no idea what to do now. 

    It seems that my only option might be to upgrade to commercial usage. But I will NEVER pay Team Viewer after this experience.

  • Hi Lindsay
    As I am having the same issue although I am technical I use it to connect to my boys in UK whilst I am in Europe for personal use only.
    Either we pay TeamViewer (perhaps twice) for each connection or ...

    I am looking at **Third Party Product** and it works on my local LAN ie 2 PCs in the same room or building
    As soon as I have figured out port forwarding on my router (Complex bordering on complicated) I will let you know. Theres is lots of help out there although you will have to configure x2 router, yours and Mums (not ideal but thats's protocols)

    I hope this helps

    Kind Regards


    Richard

  • lindsay2lindsay2 Posts: 2

    Thank you much Richard - if you get it sorted out, I will try the same!

  • Hi Lindsay

    What is alos interesting is a Quick fix such as WhatsApp; there is an extension thro' the browser Opera so then you can send links via WhatsApp

    I hope this helps

    Richard

  • phatentphatent Posts: 3

    Hey Lindsay2, 

    I use /d TV from kind of the time it hit the market back in the beginning of the 2000´s.... 
    I once got put on the commercial line but then there was a customer support and people actually helping... today when I called TV in HQ Germany, (I was born there) I was told that onyl paying customers get support and the "free users" have the froum where no one from TV gives a **bleep** about us.... on their homepage it still says that there is a free version of TV... I will not pay TV for the 1-2 times a year I am helping my parents or friends from time to time as it is just not paying out... I am not making and nver made money with it as if I would I´d frikken pay and make money then.... it is very frustrating that TV does NOT help at all and although I sent my hand signed form to them via mail I had no response since... I believe it was like 3-4 months ago maybe.. I stopped tracking as I am slowly giving up on them... they used to be a great company with a good mindset and very nice support with fast response and good problem solving... I guess resession has them too or somethng else I do not know.... but this **bleep*... 

    I hope all turns out to the better for you and your mom. stay healthy and safe. 

    Cheers

    Martin

  • netgeek1netgeek1 Posts: 1

    Teamviewer used to be great, but now it really **bleep**!!! I only use it to connect to my mother and father PCs and in the past few months it locks me down to 1 minute and says I'm using it commercially. I tried the idiotic "Why do I see 'Commercial use suspected' / 'Commercial use detected'" and the support team came back with "Thank you for your request regarding being unblocked from using the free version of TeamViewer. After reviewing the information provided to us, we were unable to confirm that the submitted ID is being used privately." The account I use to log in with only has ONE PC connected to it... 

    Teamviewer team, if you want to stop offering a free product, fine, lock it down to trial only, but if you do continue to offer a free product, stop being **bleep**!!! You have 1000's of posts with this same issue.

  • Peta1453Peta1453 Posts: 1

    I downloaded Teamviewer version 15.3.8497 for personal use, and I chose personal use during installation, but later it shows that I only have a 6 days trial and will be charged after the trial. I only use this software for perosnla use, why am I being charged? Hope teamviewer community can help me solve this problem :)

    For additional information, I am using newest windows operting system for team viewer.

  • Dear Martin

    Thanks for reply, very informative and mirrors my experience. They have replied to me now with a form to sign "on my honour" so we will wait and see.

    Kind Regards and Respects to your family and that of Lindsay (of course)

  • BonzadogBonzadog Posts: 24
    Welcome to the club...believe me you are far from being alone. I would have though TV would have dropped this by now but are very obviously continuing that path to destruction. Someone started a change.org petition about the practice, and I am trying to find it. @tv PLEASE STOP THIS - either kill the free version or charge a modest amount and improve the commercial detection. The latter does not work.
  • I sent in my affidavit and I just got this reply:


    [email protected]

    Dear User,

    Thank you very much for sending your self-declaration of personal use to us.

    We have successfully reset the TeamViewer ID you submitted via the form provided earlier, and we acknowledge that you are using TeamViewer for personal use only.

    With your signed declaration, we took additional steps to make sure your TeamViewer ID remains reset.

    The reset has been applied within the last five business days.

    Please note that if your usage pattern changes and your connections are deemed to be Commercial in nature, your reset may be reverted at any time.

    Furthermore, please keep in mind that a TeamViewer connection always involves two devices (TeamViewer IDs) and the pop-up might be displayed because of the remote side.

    Have fun with TeamViewer and enjoy your day.

     

    We look forward to hearing from you.

     

    Best Regards,

    Your TeamViewer Team.

  • BarrytooBarrytoo Posts: 4
    What about: "Fixed an issue where the remote session gets terminated after a few seconds, followed by a pop-up message that accuses such personal usage to be detected as commercial thought both parties are connected to the same router in the same house"? It has been over a year since this issue first appeared and no colleague of yours that I have contacted cared about looking into this nor even report it to someone who will. The Web app, the Chrome app and the Windows 10 app versions of TeamViewer don't have this issue, unlike the desktop version. That said, if you really want to pressure personal usage to be paid for, you should consider the aforementioned ones too. Otherwise, just care about fixing this issue. Thanks A former TeamViewer user
  • BarrytooBarrytoo Posts: 4

    What about: "Fixed an issue where the remote session gets terminated after a few seconds, followed by a pop-up message that accuses such personal usage to be detected as commercial though both parties are connected to the same router in the same house"?

    It has been over a year since this issue first appeared and no colleague of yours that I have contacted cared about looking into this nor even report it to someone who will.

    The Web app, the Chrome app and the Windows 10 app versions of TeamViewer don't have this issue, unlike the desktop version. That said, if you really want to pressure personal usage to be paid for, you should consider the aforementioned ones too. Otherwise, just care about fixing this issue.

    Thanks

    A former TeamViewer user

  • BarrytooBarrytoo Posts: 4

    What about: "Fixed an issue where the remote session gets terminated after a few seconds, followed by a pop-up message that accuses such personal usage to be detected as commercial though both parties are connected to the same router in the same house"?

    It has been over a year since this issue first appeared and no colleague of yours that I have contacted cared about looking into this nor even report it to someone who will.

    The Web app, the Chrome app and the Windows 10 app versions of TeamViewer don't have this issue, unlike the desktop version. That said, if you really want to pressure personal usage to be paid for, you should consider the aforementioned ones too. Otherwise, just care about fixing this issue.

    Update: This has been the third time I posted this reply since someone deleted it twice. That says something...

    Thanks

    A former TeamViewer user

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