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Remote Access Account shows as Trial

I have purchased a remote access account on Wednesday which was working well until last night. When I try to log in this morning, it tells me that my free trial has ended and I need to buy a license. I have already done this and gone through the activation process that was emailed to me.

Please fix this.


  • JeanK
    JeanK Posts: 6,017 Community Manager 🌍

    Hello @PKing,

    Thank you for your message. ?

    There was an issue related to your credit card.

    Please contact our support for clarification: 

    Best regards


    Community Manager


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