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QuickSupport no more working since Android 10 on Huawei
Yesterday we got the Android 10 update on our HUAWEI P smart 2019 devices, since this we can not remote support with QuickSupport, after connecting to the device only a Blue-Hand apears and the message "Das Gerät kann aufgrund von Firmware Einschränkungen nicht gesteuert werden." (The device can’t be controlled because of firmware limitations).
We also updated to latest QuickSupport and Huawei Addon (b) App, but same Problem.
Please fix it, beacause we can not support more then 4000 devices now...