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Drag And Drop File Transfer Stopped Working

I'm using TV 15.4.8332 on both my local and remote Windows PCs (local = Win10, remote=Win7). I used to be able to drag and drop files in both directions. Now, I can only drag and drop from my local PC to my remote. If I try to do it in the other direction, it does not work. It just leaves the file at the edge of the remote PC desktop. I have dual monitors on my local PC if that makes any difference. This worked before I upgraded to the most current version. Any help will be greatly appreciated.

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Comments

  • Esther
    Esther Posts: 3,880 Community Manager 🌍

    Hi @clash14 

    Thanks for your post!

    May I ask which version you were using before? So - basically in which version did it work? This makes it easier for the team to find the issue ?

    Thanks and best,

    Esther

    Community Manager

    Support us on Trustpilot.
  • clash14
    clash14 Posts: 3

    Thanks for your reply. It was version 14.X but I'm sorry I don't remember the numbers following the decimal point.

  • Esther
    Esther Posts: 3,880 Community Manager 🌍

    HI @clash14 

    That is already very good info! I´ll pass this to the right development team and ask them to have a look!

    Thanks for bringing this ? up!

    Esther 

    Community Manager

    Support us on Trustpilot.
  • clash14
    clash14 Posts: 3

    @Esther wrote:

    Thanks for bringing this ? up!

    No luck on this? I can upload a video showing the problem in action if that's any help.

  • Esther
    Esther Posts: 3,880 Community Manager 🌍

    HI @clash14 

    Thanks a lot!

    That would be a great help and I am 100% sure the devs are appreciating it a lot to get such amazing support!

    Thanks and have a fantastic day,

    Esther

     

     

    Community Manager

    Support us on Trustpilot.
  • Kerstin_PO
    Kerstin_PO Posts: 58 Staff member 🤠

    Hi @clash14 ,

    with the next release (TeamViewer 15.7) this bug should finally be fixed. If you should still encouter the problem with that version, please give us feedback.

    Thanks for bringing up this issue and helping us steadily to improve the quality.

    I'm sorry for any inconvenience!

    Best,

    Kerstin

    Product Owner TeamViewer Core
  • 2cv
    2cv Posts: 1

    hi - Is there any update on this?

    I seem to have the same issue, so I'm adding to this thread.

    I have 15.8.3 running on both systems. win10 local and win7 remote. I can drag from win10 to win7 but not from win7 to win10. (I don't know if I ever dragged files from the win7 system.)

    I can transfer another way, but dragging is the most efficient for me!

    Thanks for any help that you can offer!