Can not install TeamViewer - Installation hangs and ends with error
Hi,
I'm trying to install TeamViewer on a Laptop with Windows 10 Pro 2004 but the instalation hangs on this step "Copy to C:\Program Files (x86)\TeamViewer\tvinfo.ini" and after a lot of time I receive the following error from TeamViewer setup and the setup rolls back:
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TeamViewer Setup
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Error:
An error occured during the installation.
Installation aborted!
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OK
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Could someone help with this problem?
Regards,
rdpk7
Best Answer
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I found the reason for the error.
I report Comodo Personal Firewall version 12.2.2.7036 incompatibility with all actual installers of TeamViewer.
Solution:
Uninstall Comodo Personal Firewall!
Regards,
rdpk7
6
Answers
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Hello @rdpk7
Thank you for your message and welcome to the TeamViewer Community! ?
Please try the following troubleshooting method:
Let me know if this could help! ?
Best regards
Jean
Community Manager
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Dear @JeanK
- I don't have any "Tune-up" apps running on my computer like CCleaner etc.
- I have deleted all the TeamViewer related entries in my registry
- I have have deleted all TeamViewer related files in both of these directories:
- C:\Program Files (x86)\TeamViewer
- C:\Users\USERNAME\AppData\Roaming\TeamViewer
The problem still exists - I can't install TeamViewer - the installation hangs on this step "Copy to C:\Program Files (x86)\TeamViewer\tvinfo.ini" and after a lot of time I receive an error from TeamViewer setup and the setup rolls back!
You can find the same problem here (in German):
Kind regards,
rdpk7
0 -
I found the reason for the error.
I report Comodo Personal Firewall version 12.2.2.7036 incompatibility with all actual installers of TeamViewer.
Solution:
Uninstall Comodo Personal Firewall!
Regards,
rdpk7
6 -
0 -
got same issue at 2 different pc's with newest version from webside or chip.de
setup stuck at "Copy to C:\Program Files (x86)\TeamViewer\tvinfo.ini" or next step
comodo firewall give no warnings / problem is still wehen comodo is disabled with all features.
my solution until setup stuck kill it with taskmanager, so all teamviewer files still exist (dont let setup remove all files after timeout).
create new shotcut if needet start programm. working at both win 10 pc's. now.
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