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Commercial use - Connection time out

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  • Farkpoint
    Farkpoint Posts: 1

    Hi, almost three weeks have passed since I sent you a request to unblock the license of the TV application, which I use only to manage the PC of family and friends privately, not commercially. (www teamviewer com/en/reset ) And it's still in processing. You write everywhere that the program is free for these purposes and you have repeatedly blocked me due to suspicion of commercial activity. For the first time about 5 years ago and then every year again and a month ago again. Can you please tell me why you came to the conclusion that I use the application commercially?

    1 = 72 year old friend = PC
    2 = 72 year old friend = MOBILE
    3 = 74 year old aunt = Notebook
    4 = 74 year old aunt = MOBILE
    5 = 74 year old aunt = PC
    6 = 50 year old friend = PC
    7 = 50 year old friend = Notebook
    8 = 60 year old father = PC
    9 = 60 year old father = Notebook
    10 = 35 year old girlfriend

    Do you think that I am exploiting these people and forcing them to pay me for helping them with their technical problems? I signed, uploaded and sent the statement to you, what more do you want me to stop blocking me? I have IT technology as a hobby, I am a member of the Insider program Windows 10, so I format my system several times a year and upload everything again. I don't even have a trade license and I have a postman as a profession. I have tried many competitors, but because you are unfortunately the only one with such a great program, which you probably know, it seems to me that you are playing a "monopoly" and trying to squeeze as much money as possible from us ordinary users. Unfortunately, none of us can afford to pay a total of CZK 17,249.76 / year for joining them a few times a month to fix what they messed up in windows, or what Microsoft messed up / cycled windows update, which is, for example, a problem with 60 years old father = PC / or the problem that after updating Windows does not work outlook other than in safe mode, which is, for example, the problem u = 50 years old friend = PC /
    And because they can't handle it, I have to fix it, but I don't have the time or opportunity to go around the whole of Prague and spend my free time on the road and then repairing them and the speed of their Internet, I'm not even talking if I could fix it online from home.
    If you only wanted 2,000 CZK / year, for example, it would not be a problem to fold and pay, even though you write everywhere that it is free for personal purposes and that you do not want to force them to pay it .... And almost 1,500 CZK We really can't afford CZK / month.

    Please comment and advice on what to do so that this does not happen again? And really, no one with a paid license joins anyone.

    Thank you.

  • SandoHP
    SandoHP Posts: 11

    @Zavid 

    Read the EULA (you should have done so already, before instaliing or using it!), and it's very clear you're not entitled to the free version. What you call academic purpose isn't private and I'm sure that you're compensated for your work.

    The same applies for all these non-too-smart people here who work for a charity and think that somehow entitles them to use it for free. A charity is NOT private and even people at charities get compensated for their work. Specifically see para 3.4 of the EULA.

    It's unbelieveable how many users of TV seem to be unable to read and are whining at something which is perfectly logical.

  • SandoHP
    SandoHP Posts: 11

    @Leling What's the relevance of mentioning that you use it commercially at work, if your complaint is about the free version you use at home? I suppose you're not using the same account at work and at home at least?

  • SandoHP
    SandoHP Posts: 11

    @Esther 

    My TIP/RECOMMENDATION to Teamviewer would be to change the messages people are getting. Your EULA says it fine, but many people here seem to be not willing or able to read.

    Instead of the message "commercial use detected" I think the phrasing "non-private use detected" would prevent a lot of questions. In that case people who run a charity won't have to get indignant about the fact that they don't consider it to be commercial. Or others that "academic use" is different from commercial use. Just my 2 cents.

  • VitoNoda
    VitoNoda Posts: 1

    Translated by Google
    Good evening
    I have been using the Free version for some time and today I can no longer connect because "Warning! our system has recognized commercial use ...". Given that I use TeamViewer only to help my distant family members who are not very practical with the PC. What can I do? I can't afford to buy a license!
    Thank you
    I attach photo screesavarTeamViewer.jpg

  • Garcha
    Garcha Posts: 2

    I am going through same problem. Emailed declaration, but no response for a week. I belive almost 50% people are getting this message. I belive Team Viewer wants you to buy their software once you are use to it like a drug.

  • groucho7
    groucho7 Posts: 5

    This is by design. TeamViewer’s managers, Oliver Steil and Stefan Gaiser, have become too greedy for their own good,. They have many competitors offering free remote desktop access (see here ). They will lose millions of loyal customers. I feel sorry for them.

  • 491810
    491810 Posts: 1

    Ja. Teamviewer hat den Zugang zu meiner 74 Jahre alten Mutter gesperrt.
    Man vermutet hier "kommerzielle Nutzung". Das habt ihr sehr gut gemacht.

    An der Hotline sagte man mir, ich soll mich deswegen ans Forum wenden.
    Haben die Forum-Mitglieder Admin Rechte auf den Teamviewer Servern?

    Ich habe also auf www.teamviewer.com/reset das Formular ausgefüllt.
    Und auch stante pede das PDF, was man mir per Email zugesendet hat.

    Bis heute - knapp zwei Wochen später - ist der Zugang noch immer gesperrt.
    Tolle Leistung. Dem Sohn den Zugriff auf den PC der Mutter sperren. Applaus!

    Natürlich nach 1/2 Jahrzehnt der perfekte Zeitpunkt. Wo ich jetzt gerade eine
    Bein-OP hinter mir habe und für 8-12 Wochen das Bein nicht belastend darf.

    Ich kann also auch nicht einfach so ins Auto steigen und zu meiner Mutter fahren.
    Also werde ich mir jetzt eine andere Remotesoftware für meine Mutter suchen.

    Es gibt a.) andere und b.) auch bessere Lösungen. Ein VPN von mir zu meiner Mutter
    (sie hat eine Fritz!Box) und dann per RDP reicht auch vollkommen aus. Fertig aus.

    Falls hier einer was bewirken kann soll er/sie sich beeilen. Sonst fliegt die Software runter.

    An der Arbeit (hier "kommerzieller Kunde") ist Teamviewer ohnehin schon "im Abgesang".
    In [entfernt von Moderator] (Softwareverteilung) und [entfernt von Moderator](Telefonanlage) ist Remotesupport inkludiert.

  • davevoss
    davevoss Posts: 5

    High,
    did anybody fill out this "Declaration of private use" und sent it to Teamviewer?
    Did anybody receive an answer?
    Is it worth, to fill it out and send it by mail?
    Do they react to it?

  • Andrës
    Andrës Posts: 2

    Hello, a week or so ago, TeamViewer detected commercial use.
    So I went to "https://www.teamviewer.com/en/reset-management/" to have it check up and recieved the email that said I'm good to go.
    I tried to access then but the "Commercial use" stills pop up.
    Any idea on what to do?
    Greeting, Andrës

  • anyone?
  • bazbsg
    bazbsg Posts: 103 ✭✭

    I hate to say it but if you read the 103 pages of this post you will see it's not likely that this problem will be fixed any time soon. It's been going on for years. Many people just gave up and moved to another product / service. I think that's what Teamviewer wants and just doesn't want to tell us. Sorry to say it.

  • Bonzadog
    Bonzadog Posts: 27 ✭✭
    I agree with you. TeamViewer will not change this policy so one is forced to find an alternative. Perhaps a much faster way of registering the ID's. I wonder which method TV uses to determine whether one is a commercial user.
  • maxh7
    maxh7 Posts: 1

    I installed the commercial version by mistake now I cannot access it I have already uninstalled it and even when I install it again it goes to the demo account [translated by Google]

  • Guido777
    Guido777 Posts: 1

    My TeamViewer account was flagged as commercial which is not true as I do not use TeamViewer in business or any form to get any revenue. Especially now due to Covid19 I remote between two personal computers in different Provinces in South Africa becuase we are not allowed to move cross border. 

    Now I cannot use it at all due to a mistake on the system

    Can TeamViewer support fix this Or?

  • Brandolf
    Brandolf Posts: 1

    For some reasons teamviewer decided that both of my computer which one of them is with my fiancee cannot be accessed. We are only using our computers and said that we are using it commercially how come? we only have 3 computers registered and this is the 2nd time this happens and i dont know who to contact or where to address this problem.

    thank you

  • I have the same issue for the first time.  I only use to access laptops inside my home and it says it has detected one of the 3 laptops is a work related laptop and I must buy an expensive licence

  • Dietmar3
    Dietmar3 Posts: 1

    I have the same problem. i phoned them and was told to request a account reset.. I'm still waiting for that to happen. Hopefully this year. I need to help my family.

  • I am trying another software. With TV every TOT time happens like this and then it takes a lot of time to unlock it. I'm starting to get tired. If I continue to feel comfortable with the new software, I abandon TV.

  • lyles43
    lyles43 Posts: 7 ✭✭

    "3.4. Scope of use for Free Version.

    The use of the Free Version is solely permitted for the Customer’s own, private, non-commercial purposes (e.g. free computer support for a spouse/partner). The use of the Free Version for the exercise of the Customer’s own trade or profession or the use for purposes for which the Customer directly or indirectly receives compensation (e.g. team work with colleagues, free support provided to third parties which have bought software of the Customer) does not qualify as private use."

    This speaks of the Customer's compensation, not the recipient's. If the Customer receives no compensation, directly or indirectly, helping someone else is a legitimate free use. 

  • Hello! Like I wrote here: https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/m-p/98053#M46551
    I get a "Connection blocked after reaching the maximum time"
    I use team viewer to help my parents (we live 1000 km away!) and to do something on my home pc if I am away from home and forgot to do something.
    I use TV on my pcs: one desktop at my own, one notebook (office computer, but in this case used to connect for personal use) and sometimes from iphone or ipad.
    If it is blocked so suddenly, when I have to help my father, as happened today, I am not able.
    My father is old, if TV crashes unexpectedly, I prefer to know it and change software to avoid risking this possibility.
    Thanks
  • Thw0rted
    Thw0rted Posts: 14 ✭✭

    I think every so often, the TV Team needs to make another post in this thread instructing everybody to go back and carefully read the first page.  There are a couple of important points:

    • Individual computers are flagged as "commercial suspected", not accounts
    • There is a formal process to get the computer un-flagged, you fill out the form at https://www.teamviewer.com/en/reset-management/ , sign it, and submit.  This takes time.  (I've been waiting about a week for mine.)
    • There is no point in posting a story about how you use TeamViewer here in the forum.  The form includes a place to explain how you use TV, and why that use is not commercial.

    The last, and IMHO most important part: you are making demands about a free service that TV provides to you.  They have never made any money directly from me, though I do suggest TV to friends and colleagues pretty often, and maybe that led to commercial sales, which I'm sure is why the free version exists in the first place.  But I'm not paying them, so they don't owe me support.

    I would love if they provided a way for me to pay them a reasonable amount for the way that I use it -- maybe a $50-60 one-time purchase, or around $30/year for a "premium user" tier, just so I could expect a little bit of support from their team.  But that's not the model they chose to use, they only offer free/personal or paid/professional, and the latter is clearly targeted at businesses that would derive at least $30/mo or so worth of value from it.

    All that said, I came to this thread to see if other users are having success using the "reset management" link.  I filed my form about a week ago.  If anybody watching this thread has gotten their computer un-flagged, how long did it take?

  • Yershov
    Yershov Posts: 11 ✭✭

    BRAVO Team!

    Team.jpg

  • This has happened to me in the past, but it takes a while to unlock the account. Now that it happened again, I filled it in, but still no results. In the meantime, I am testing alternative software which seems to work pretty well. Since with TV it has already happened several times, I can't risk not being able to access my father's pc just because TV has woken up badly!
  • Hi, I have reported the false flag of commercial use (I only use for 2 elderly family members) but no response. There is nothing on the form page to follow up. How do I get action for non-responsiveness to this issue that has completely shut down my TeamViewer???

  • Ernest4
    Ernest4 Posts: 2 ✭✭

    Good day 

    Am trying to connect to a friend's PC and am getting "Commercial use detected" am only connecting for few seconds and kicked out. 

    This has been going on since last night, I tried uninstalling but it didnt work out

    Am using Teamviewer for personal use. Help!

     

  • RenéKe
    RenéKe Posts: 1

    Hello mocherif,

    As many developers do, you could implement location services to TeamViewer and TeamViewer QS to keep the application running in the background. 

    Kind regards,

    Rene

  • sudburyKC
    sudburyKC Posts: 2 ✭✭

    @cubesmi I agee with you.  How can teamveiwer claim that they support ios when this limitation exists.  I cannot troubleshoot a device in 1 minute ( my use).  Which makes this feature unusable. Great concept but pull the app until you can make a workaround.  It should have never been released.. and the claim that support for ios is available should have never been claimed.  I am disappointed at the very least. 

  • I have filled out the reset form and click the 'Generate PDF' button, repeatedly (and tried this whole process multiple times) but nothing happens when I press the button. Is there a problem with the form? If not, how do I proceed?

    Thanks for any help you can give :)

  • I got the similar issue yesterday. 

    I installed in on my personal machine. It is personal use. I think TeamView wants to get more money! Look like they want to sale license to personal use.

    I submit a ticket on line yesterday. However need to take 7 business days.

    However the lisence is too expersive. For personal use, if they want to sale lisence, the price should not more than 10 euro per month.