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Help! - Overcharge and no licence key received
Please can someone help me asap.
I purchased an individual remote access only licence for my father over an hour an a half ago and I have not received any activation key as it says I will in the confirmation e-mail.
On top of this, It said the price would be [the price has been removed as per the community guidelines]/mo billed annually, but when the receipt has come through I have been billed [the price has been removed as per the community guidelines]. That does not calculate correctly. That is double!
Please can someone assist asap.
p.s. Your support system is absolutely terrible. The confirmation e-mail says to contact you by e-mailing [The email address has been removed as per the community guideliens], so I did. Then get a bounceback to say you no longer use e-mail to respond to support requests. It tells you to go to your website to create a ticket. Which I can't because you have not activated my account.... This needs to be fixed!