Commercial use - Connection time out
Comments
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This has happened to me in the past, but it takes a while to unlock the account. Now that it happened again, I filled it in, but still no results. In the meantime, I am testing alternative software which seems to work pretty well. Since with TV it has already happened several times, I can't risk not being able to access my father's pc just because TV has woken up badly!1
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Hi, I have reported the false flag of commercial use (I only use for 2 elderly family members) but no response. There is nothing on the form page to follow up. How do I get action for non-responsiveness to this issue that has completely shut down my TeamViewer???
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Good day
Am trying to connect to a friend's PC and am getting "Commercial use detected" am only connecting for few seconds and kicked out.
This has been going on since last night, I tried uninstalling but it didnt work out
Am using Teamviewer for personal use. Help!
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I have filled out the reset form and click the 'Generate PDF' button, repeatedly (and tried this whole process multiple times) but nothing happens when I press the button. Is there a problem with the form? If not, how do I proceed?
Thanks for any help you can give
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I got the similar issue yesterday.
I installed in on my personal machine. It is personal use. I think TeamView wants to get more money! Look like they want to sale license to personal use.
I submit a ticket on line yesterday. However need to take 7 business days.
However the lisence is too expersive. For personal use, if they want to sale lisence, the price should not more than 10 euro per month.
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Hi,
Today I have started getting a - Unable to connect -
Reason given is "You reached the maximum seesion duration to this treamviewer ID"Connection to this teamviewer ID will be blocked until ??:??
The time keeps increasing.
ANy Ideas?I only use it for personal use.
Thank You
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Try to reactive my TV id.
https://www.teamviewer.com/en/reset-management/
Nothing happened when I clicked 'Generate PDF' file.
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I tried the form again and the Generate PDF worked!
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I was classified as a business user by mistake. ? ?
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Today you just decide that my account is commercial but I only use it to control my notebook from my desktop PC.
Thank you, guys. I already discovered new tools with great features thanks to that.0 -
Looks like I'm in the same boat as a bunch of people here. I don't know why it's deteted "Commercial" use and how they judge it and no I didn't select personal & commercial use, I only selected personal. I'm not even employed right now, there's absolutley no way I can use it for commercial use. I don't even use it in to connect from an outside IP - I just like it better than windows RDP.
Has anybody made this go away successfully? It sounds like any attempts to contact customer support doesn't go very well.0 -
Hi,
I had to change the motherboad of my home PC due to hardware failure. But now I get a message saying commercial use suspected, and sessions are limited to 5 mins. Connections fail, and say 'reconnections are prohibiteed'.
I get a message saying I'm not allowed to reconect, and time when connections will be allowed. e.g. Connections to this partner will be blocked until 06:30, then at 06:30 the message says 06:31, etc. So I am permanently blocked from connecting to my PC.
Pls help.
Edit : an now your forums are doing the same **bleep** thing:
- Post flooding detected (user tried to post more than 1 messages within 30 seconds)"
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I have been using TeamViewer for years and only just come across this issue. My sessions are getting closed and saying I need to get a Commercial Licence.
I do not use TeamViewer at all for anything commercial I use purely for personal use. It comes in hand been able to access my family and my own devices when I am away. One which includes my Ubuntu Server.
TeamViewer have no proof at all I am using this for commercial since nothing is commectial about it.I have 6 devices connected to my account. 3 are mine and 3 are family.
I then use the random codes for my friends that might need some support remotley (Joys of been the techy one).
I would like o know on what grounds I have all of a suddon stopped been able to use it. Nothing has changed and I have been using it for years.
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I am NOT a "Commercial User" - TV falsely identified me as such & cut off my communications to a User who is medically considered to be a "vulnerable person" I have made sevberal attempts to convey my angst to TV but am thwarted by the "generate .pdf" stage - the system hangs....
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I am having the exact same problem; it won't generate the pdf to send to let them know I'm not a commercial user. My mother, whom I am trying to help is also a vulnerable 83 year old who relies on me to help her remotely. I tried calling their number, eventually got through to a person, who basically said to go to the webpage, I explained that it was hanging at pdf stage, they said go to the Community Page. Can anyone help?!
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Called Teamviewer but told to go and complete the PDF online.
www.teamviewer.com/reset.
Completed the form as requested, but then can not submit the form as it will not accept the Teamviewer ID. Frustrating as **bleep**!Again i'm another user who has been wrongly flagged for commercial use. very disappointing.
@Bebbspoke wrote:I am NOT a "Commercial User" - TV falsely identified me as such & cut off my communications to a User who is medically considered to be a "vulnerable person" I have made sevberal attempts to convey my angst to TV but am thwarted by the "generate .pdf" stage - the system hangs....
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Hello,
I recently recieved a warning that I may be using TeamViewer commercially, even though I only connect to one other computer and *very rarely* to a third. Now I'm being deined access to the same computer and receiving an "Unable to Connect" message stating that "Your license limits the maximum session duration to a partner... Connection to this partner will be until *one minute after the attempt*.
I can share my log file to prove that I am not using TeamViewer for commercial use. Any help in this matter would be greatly appreciated.
Thank you
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It seems to me, @JJxVortechx that TeamViewer doesn't need to prove anything. It's up to YOU to prove that your use is private.
Secondly and most importantly, read the sticky post on https://community.teamviewer.com/t5/General-Questions/TeamViewer-thinks-I-m-using-the-software-commercially/td-p/8284
What it clearly says is that the forum is NOT the right place for this issue:
Hint: Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.
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I had the same problem with the system hanging at create pdf, discovered it was the "space" in the post code ie: "XX11 7PP" needs to be "XX117PP" - no space. It created the pdf, then you save it to your device and upload it.
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Hi Jane - many thanks for your suggestion - will give it a try - if such works then it is a horrendous oversight by the TV programers!!!
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Sando of course it is up to the USER to prove non-commercial usage...
But surely it is up to Teamviewer to provide all users with adequate and fully functional message methodology! - not a system flawed by hanging at what to all intents and purposes is the STANDARD (Post Office preferred) SPACE between the alphanumeric pairs of UK post codes. - rather poor software writing has been incorporated.2 -
Hope it helped, I've just had my TeamViewer ID reset to personal use. Hopefully you have too.
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Cannot Download PDF on Reset Management page on Website. Can I speak to someone who actually works in Teamviewer support? If not I will be uninstalling this software forever.
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Dear ladies and gentlemen.
I have always used teamviewer access for private purposes, I do not receive money, as the computers I access are from my home and my parents' home.
Now when I'm logged in for about 20 seconds and the connection goes down and a message appears saying that I have to subscribe.
Why did this happen?1 -
I'm getting messages that comercial use is detected when I only use for helping family members out, 3 people in total brother/sister and daughter how can I fix this.
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Hello Panarchy,
The below article provides information about falsely identified commercial use. In it there is a link to request a reset.
TeamViewer user since version 6 (2010). We used other remote software programs (TVNC UVNC PCAny) for many years before.2 -
I found the solution to this problem. Use another remote software like **Third Party Product**. Teamviewer doesn't want you if you don't pay, and their support is non existsant unless you pay also.
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Using the form:
https://www.teamviewer.com/en/reset-management/The 'Generate PDF' button, does not generate a PDF, instead it makes an HTTP post to https://www.facebook.com/tr/
If Teamviewer are using the forced termination of accounts due to 'suspected commercial use' to generate fake and artificial facebook likes, this is absolutly disgusting behaviour.
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Button doesn't work at all for me - tried multiple browsers.
I wish TV staff would consider how they'd feel if their 80 YO mother was sufferinng from anxiety and needed support, but could no longer get it , and without any warning whatsoever!
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