Commercial use - Connection time out

JeanK · 2017-06-02T06:49:25+00:00

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Hi all,

👉 Request your reset here 👈

Read my Blog article to find more information about Commercial usage and the link to request the reset of your TeamViewer usage:

👉Click here for reading the blog article👈

Further articles:

Why do I see 'Commercial use suspected' / 'Commercial use detected'

What is commercial use?

📌 Please be aware that this is NOT an issue that can be resolved in the community. Posting messages about commercial usage will not help to get the reset. For getting a reset you need to fill out the form.

📌 Please be informed that the Community team is merging all posts about this topic underneath this post. We are doing this to make sure that users finding the right information quickly when using the search function.

If you are using TeamViewer for your employment or in a business setting, please contact our sales department to find out how your company can benefit from using TeamViewer!

Thanks and best,

/JeanK

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Comments

kk6isq

I downloaded free teamviewer and when I conicket to my other cumputer it times out and said I need a busness lince. I'm using it for personal use. I'm controlling my ham radio with it. Please help. Email is [removed per Community Guidelines] .

techmanjim

I ran into this issue a couple years back. My TEAMVIEWER account has been free for years. I use it to support my handicapped sister and brother in another state. I don't charge for help and shouldn't be timing out saying I need to purchase. I believe it is because I retired from a University couple years ago and a perk of retirement was maintaining my licenses to Windows and Office 365. I believe maybe that is why it thinks I am in corporate environment. I need this fixed so I can help my handicapped family members 7 states away. How do I get TEAMVIEW to correct this so it will continue allowing me to use the free homeuser license?

j3pena

teamviewer does not let me remote into another computer, Its asking me to upgrade

pradeeppdx

I use TeamViewer to provide support for my elderly Father-in-law. Somehow team view on my machine thinks I am using it for commercial purposes. I have configured my machine to directly log in so that he does not have to do anything - he is in his late 90s and has vision issues.

How do I fix the "commercial purpose" issue?

iqballodhia

Why this happening - Session Time Out in my personal Free Version

StacyKeith

I've followed the instructions to reset permissions and it hasn't worked

Yoder648

their algorithm for "commercial flags" sucks. I got flagged for commercial use connecting to my own systems three times a month. I dont get it, I guess they are a bunch of scammers wanting 50 dollars a month, arg.

unknown

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Linbaba

im using to remote manage my dad and mum PC but i feel it is considered as commercial and keep get blocked

how to stay free license for my dad and mum ? hence the naming in my account

do i need to write to someone ?

Kind rgards

Ch33ky_

I have the free personal version of team viewer yet when I start a connection it ends very fast saying that it was a sponsored session…

Just installed team viewer… Is my IP blocked??

jtpeddy

why am I blocked from using the free version? was working just fine then all of a sudden I can use teamviewer

Eifel_Luc

cergun

I am not using teamviewer in a commercial setup but I get a message saying that I do.

galhalperin1

hi i am using team viewer for personal use to help my close family and my grandfather
and the teamviewer is keep me to upgrade licence

lcaesema

Hello,

My account has been blocked due to suspiscion of professional use.

I have computers in 3 places I need sometimes to connect for technical reasons.

It occurs very few times a month.

Can you please modify my account as a personnal use please?

I thank you.

Laurent [Removed as per Community Guidelines]

Antonio05200

Dear TeamViewer,

I don’t even know if anyone will read this discussion, but as you can see from the title, I’m very frustrated and just wanted to let you know. I will clearly resort to another service (actually, I already did) and will advise others against using yours. At this point, I don’t even care if you fix my problem.

I’ve been using TeamViewer to sporadically help relatives and friends — obviously for no money in return. I understand that I’ve connected to a number of different IDs, but the sessions have never been that frequent.

I submitted the request twice at the following link, always receiving the same annoying automated response:

“Thank you for your request regarding being unblocked from using the free version of TeamViewer. After reviewing the information provided to us, we were unable to confirm that the submitted ID is being used privately.”

And bla bla bla, followed by the invitation to submit a signed declaration of personal use — which, by the way, I already did, and still got no response. If helping people is considered commercial use, just let me know — maybe I’m missing something.

This whole process has been a waste of time and an absolutely terrible support experience.

Regards (barely),

rbassemir

I am using version 15.55.3 I don't see how to update to a new free version

rbassemir

I believe I am using the free non commercial version but my sessions keep timing out? Has there been a change to the free version?

JoelTbay

This does not help. I filled out the form today several times. Still getting disconnected and blocked?!

JoelTbay

I am a free TeamViewer user. I have a laptop and desktop, use TeamViewer on both, and help a couple of friends for free. This has worked for a number of years.

Today on my laptop, I connected to one of my friends and TeamViewer starts disconnecting me and blocking me from reconnecting. It is identifying me as a corporate user. This is false. I have tried to register my laptop multiple times as a trusted device. This does nothing. The frustrations continue and your software keeps mis-identifying my usage.

Either you offer a free option or you do not. Either fix this or I will find other software. I am not paying [removed per Community Guidelines] a month to help a couple of friends a few times a year. So annoying.

ramadura

Anyone reading this; this thread is full of same messages since years.

Thanks to this blatant abuse of free users of TeamViewer team, I found about other products in the market that are free.

And one day if I need team viewers services for professional purposes, I found out that there are much more cheaper options.

They are purposely abusing their customers and trying to fish the ones that are rich that don't want to spend time looking for alternatives or filling forms and they are doing this for their easy money.

we are just a group of nuisance for them.

i tried to go to the relevant page to fill out the form, you need to login to access the form. the login screen has a captcha which is not even loading, so i can't login because captcha is not working. How convenient for them.

TorbenKofodJensen

Hi All. As many other users I'm hit by the time limitation when using Teamviewer! I only use it to support my elderly father(95 yo) and my disabled brother with their PC problems( I live 1-1½ hour travel away from them). I solely use it in a non-commercial environment but are still disconnected every 4-5 minutes and have to explain to my father that I'm trying to reconnect and he needs to tell me the new password, eveytime :-( Is there any way I can reslove this issue other than pay for your services? Brdgs. Torben, Denmark

RaphaelBM

I have just updated to this version 15.67.3 on Windows 10

Now I am not able to connect to my partner. I get an error message talking about a "timeout".

Please investigate where the problem might be. I have TEAMVIEWER FREE for personal use.

Operating System

Windows 10 Home (x64) Version 22H2 (build 19045.5965)

System Model

TOSHIBA SATELLITE C850D-12L PSCC2E-02L00JEN

FreeLicenseUser

I am constantly getting disconnected and timed out for suspected commercial use.

I only use TeamViewer to help my grandma when she has issues with her PC because of onset neurological problems. I have set up an unattended access so I can easily access her System. Her PC is the only one in my list too.

I wrote an e-Mail to the support (I used a translator so I am sorry if this is worded weird):

Hello,

I keep getting connection timeouts, even though I only use the software to help my grandmother with problems. Her PC is the only device on my unattended access list.

The link https://www.teamviewer.com/de/special/reset-management/ that supposedly can be used to requests a reset leads to a page where I can't log in: https://account.teamviewer.com gives me an error code when I try to log in with my account or try to create a new account.

I ask you to fix these errors, as I have no commercial use.

---

Their answer was:

Hello,

Thank you for your message.

How exactly is private use defined?

If you believe you have been incorrectly classified as "commercial," you are welcome to request a reset of your TeamViewer IDs via https://www.teamviewer.com/de/special/reset-management/ Please also upload the provided document for resetting your IDs there.

Support via email, ticket, or phone is available exclusively to licensed customers.

If you have any questions about the free version of TeamViewer or resetting your IDs, please contact our community at https://community.teamviewer.com

Have a nice day.

This ticket is now closed.

---

I wasn't able to log in or even create a new account with a mail adress on https://account.teamviewer.com. I now used sign in with apple as this was my only option to even post to this forum.

How do I get this fixed? TeamViewer Support obviously won't help me as long as I am not paying.

PennyM

profgg

I'm trying to use the free version of Teamviewer but it keeps cutting off my session and complaining I'm using it in a commercial setting which I'm not. This is a new behavior, I have been using free Teamviewer for a while without this issue.

epantojas

i having problem with my free version of teamviewer

rsuesse

I have the same problem. The session times out after less than a minute.

It seems that TeamViewer now intends to force people to upgrade to a paid version.

Very unfortuante, may need to look for a different solution for personal use.

sailored

Why is my free version timing out to soon.

Elly_Rudy

After changing Teamviewer host to a new computer and removing the previous device, I get a time-out with the message to upgrade to a paid license. I use the free license with 2 devices in a non-commercial environment. How can I solve this issue?

MarkWT

G'Day
I have been using teamviewer for many years as a free account to either connect to my computer back in Australia or to assist my partner back in Australia when she has computer issues or need to be shown how to use a program.

(though out my Career I have worked for schools and other companies that have had registered versions so I am familiar of work use and Private use)

Every couple of years for what ever reason My Partners computer is flagged as I am using the program commercially Which is defiantly not the case.
What do I have to do to have this cleared? (It has been awhile since I have had to do this and it is on the same computer)

Appreciate the support & assistance.

Mark W-T