With much work to do and many tickets to answer, it can be easy to overlook some of them.
However, keeping an overview of everything that comes in is easier than you think.
When you’re all caught up in work and focused on solving the problem at hand, you might not always take notice of a new urgent ticket coming in.
It can be lost under another bunch of incoming messages and you would only find out about it, when it’s far too late and doesn’t serve the sender anymore.
Nevertheless, if you actually manage to answer that urgent request in time, you will likely prove your value to another satisfied customer.
Service Case Notifications in TeamViewer 12 make sure of that by integrating pop-up and email notifications into your workflow.
With TeamViewer 12 Service Case Notifications, you’ll never have to worry about overlooking an incoming ticket again.
You don’t even have to have TeamViewer visible on your desktop. That means you can get on with other tasks and don’t have to worry about missing any incoming cases.
Note that while you can receive pop-up notifications independent of your license type, email notifications can only be used with a business or higher license type.
When they’re enabled, TeamViewer will display pop-up messages in the lower right corner of your screen, whenever there are case changes to inform you about.
Pop-up Notifications give information about
They are displayed, when
On the other hand, you’ll not receive a pop-up notification, when
To set up the service case notifications in TeamViewer, follow these steps:
1. Start TeamViewer.
2. In the main menu, click Extras | Options.
The TeamViewer options dialog box will open.
3. In the category Computers & Contacts, tick the box Notify me about service case changes.
4. Confirm the change by clicking OK below.
With a business license or above, you’ll receive email notifications, when
The message will be sent to the email address corresponding to your account.
If you’d like to activate or deactivate Service Case Notifications via Email, follow these steps:
1. Log into your TeamViewer account at https://login.teamviewer.com/
2. Click on the Profile Menu in the upper right corner and choose Edit profile
3. Under General, click the Email notifications box to change the current setting.
4. Confirm the change by clicking Save below.
Surely, with TeamViewer’s Service Case Notifications you’ll always be on top of your work.
Even though, if you have any feedback on this new feature - be it positive or negative, the community is the right place to get it off your chest.
Did you ever regret overlooking an urgent ticket? Tell us about your experiences in the comment section below!
Would it be possible to see what the service request notes are in the email notification? It would be nice to be able to prioritize cases according to customer notes sent with the service request simply by reading the email notification
That sounds like a nice Feature Request. I added it to our internal feature request tool. Please feel free to post you idea also in the ideas board. Thanks, Esther
I have email notifications for Service Requests turned on for my profile but have yet to receive any emails. I have just started using this feature so is there something on our Corporate account I need to turn on?
@bluesfannoz Do you get other TeamViewer emails? Can you try to whitelist emails from TeamViewer in your mail program? If not, could you send me your email address in a private message?
We do get notifications if we use all of our channels.. But it has been awhile since I got one. . I have checked and there were not emails in our spam folder so its not a case of it getting blocked on our end.
All of this blog has saved me a lot of headaches.
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