We are currently experiencing a high call volume which results in longer waiting times for calls to our US office.

We ask all customers to submit a ticket and we will get back to you soonest.

Thank you for your understanding!

Posted by

Agonizing licensing process

As a company, we've owned a teamviewer license for about 2 years.  All was good until I upgraded from v11 to v13, which was prompted a million times in my face which I had to do.  After that, I lost the corporate license we had.  Now I've readded my laptop as an authorized device, I reinstalled teamviewer v13, re-logged in as my coworker who originally purchased the teamviewer license.  My teamviewer console says it's trial, free, expired.  I'm not sure why this has to be so extremely agonizing.  Even logging into the community website requires device authorization?!  Can anyone point me to an article to rid me of all old info perhaps in the registry that's not making this license activate??

1 Reply
Posted by
Former Staff

Re: Agonizing licensing process

Hi @ronnieshih,

Thanks for your message.

The Community is more for technical and use case questions. 

If you have a questions about your license and why it is not working, we ask that you contact your local TeamViewer support center so they can help provide the best solution.



Did my reply answer your question? Accept it as a solution to help others, Thanks.