Announcements

Did you already try the new Windows 10 October 2020 Update?


Share your feedback and experience with TeamViewer on the new Windows build with our developers here.

Highlighted
Posted by
Digon

Can not install TeamViewer - Installation hangs and ends with error

Hi,

I'm trying to install TeamViewer on  a Laptop with Windows 10 Pro 2004 but the instalation hangs on this step "Copy to C:\Program Files (x86)\TeamViewer\tvinfo.ini" and after a lot of time I receive the following error from TeamViewer setup and the setup rolls back:

---------------------------
TeamViewer Setup
---------------------------
Error:
An error occured during the installation.
Installation aborted!
---------------------------
OK
---------------------------

 

Could someone help with this problem?

 

Regards,

rdpk7

1 Accepted Solution

Accepted Solutions
Highlighted
Posted by
Digon
Solution

Re: Can not install TeamViewer - Installation hangs and ends with error

I found the reason for the error.

I report Comodo Personal Firewall version 12.2.2.7036 incompatibility with all actual installers of TeamViewer.

Solution:

Uninstall Comodo Personal Firewall!

Regards,

rdpk7

View solution in original post

6 Replies
Highlighted
Posted by Moderator Moderator
Moderator

Re: Can not install TeamViewer - Installation hangs and ends with error

Hello @rdpk7

Thank you for your message and welcome to the TeamViewer Community! 🙌

Please try the following troubleshooting method:

Let me know if this could help! 🍀

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

Highlighted
Posted by
Digon

Re: Can not install TeamViewer - Installation hangs and ends with error

Dear @JeanK

  • I don't have any "Tune-up" apps running on my computer like CCleaner etc.
  • I have deleted all the TeamViewer related entries in my registry
  • I have have deleted all TeamViewer related files in both of these directories:
    • C:\Program Files (x86)\TeamViewer
    • C:\Users\USERNAME\AppData\Roaming\TeamViewer

The problem still exists - I can't install TeamViewer - the installation hangs on this step "Copy to C:\Program Files (x86)\TeamViewer\tvinfo.ini" and after a lot of time I receive an error from TeamViewer setup and the setup rolls back!

You can find the same problem here (in German):

https://community.teamviewer.com/t5/TeamViewer-Allgemeine-Fragen-DE/Error-beim-Neu-Installation/td-p...

Kind regards,

rdpk7

Highlighted
Posted by
Digon
Solution

Re: Can not install TeamViewer - Installation hangs and ends with error

I found the reason for the error.

I report Comodo Personal Firewall version 12.2.2.7036 incompatibility with all actual installers of TeamViewer.

Solution:

Uninstall Comodo Personal Firewall!

Regards,

rdpk7

View solution in original post

Highlighted
Posted by Moderator Moderator
Moderator

Re: Can not install TeamViewer - Installation hangs and ends with error

Hello @rdpk7

Thanks a lot for sharing that your firewall was the actual issue. 🙌

We will add this to our trouble-shoot knowledge and will share this with all users having installation issues. 

Have a good Sunday! 🍀

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

Posted by
Digon

Re: Can not install TeamViewer - Installation hangs and ends with error

Dear @JeanK,

I'm happy in I can help anyone with the same issue.

Kind regards,

rdpk7

Highlighted
Posted by
Henagon

Re: Can not install TeamViewer - Installation hangs and ends with error

TeamView.JPG