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Posted by
Henagon

Can't login

Hello,

I just can't login. Tried to change the password. I can login on internetsite. But Teamvier login in programm seems to have a bug. Already deinstalled and reinstalled. No change. See picture. Login Button stays gray. Not possible to enter password.

 

login1.png

58 Replies
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Posted by
Electron

Re: Can't login

I am also having the same problem. Sign in button is grayed out and I can't login. Previously when I was logged in, was unable to take access of any of my contact PC.

Mobile app seems to be working fine for me. Seems like some outage is going on.

 

Regards,

Aditya Yadav

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Posted by
Electron

Re: Can't login

I can't log in either but it's a little bit different on my computer. The software says "an error occured while logging into your account. Please try again" to me with two buttons saying "retry" and "log off". I clicked on retry button and this message box goes off and comes back again in about 10 seconds.

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Posted by
Henagon

Re: Can't login

same here... web works but not the app. Mobile doesn't work either

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Posted by
Tetragon

Re: Can't login

AGREE.
Same here in NYC. Home use (free). Two PCs run TV for unattended access, and they're on one ISP/router. The third PC only as a portable, and it's on a different ISP/router..
On one machine, I'm constantly getting the prompt "An error occurred while logging into your account. Please try again."
About 30 minutes now.
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Posted by
Henagon

Re: Can't login

Aye getting the same issue myself. 

Getting this constantly pop up when trying to sign out and sign back in;

Error logging into account.PNG

Then any connect attempts I just get this;

Account TV.PNG

Even tho my account is linked to my companies corporate license. 

 

 

 

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Posted by
Henagon

Re: Can't login

I am also having the same problem :(

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Posted by
Digon

Re: Can't login

here +1 and can't connect to the peer, very annoyed. Located in Beijing, China

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Posted by
Electron

Re: Can't login

Same issue

Mirek

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Posted by
Digon

Re: Can't login

I'm a free user near Toronto, Canada. After I log into my desktop client... it gives me message "An error occured while logging into your account. Please try again later." I am logged in, but there's no computers listed in my connections.

Error logging in.JPG

When I try to log into the website, I get these server messages:

teamviewer2.jpgteamviewer1.jpg

I'll just wait it out to see if they fix things server side.

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Posted by
Henagon

Re: Can't login

We are 21 agents in US and we cannot connect either (corporate license)

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Posted by
Electron

Re: Can't login

same here
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Posted by
Electron

.Re: Can't login

same for me,corporae account .

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Posted by
Electron

Re: Can't login

Same here

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Posted by
Henagon

Re: Can't login

I'm having problems as well.
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Posted by
Electron

Re: Can't login

Croatia, Europe same here.
one PC connected normally, 2 others **bleep**.
and now i have to camp near these 2 cause of possible failure.

 

 

edit : 3 hours later its working properly. gg wp to all :)

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Posted by
Digon

Re: Can't login

Same here.  Hopefully fixed soon!  Dead in the water right now..

 

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Posted by
Neutron

Re: Can't login

Our Teamviewer has stopped us dialing into other Teamviewer people. Call the UK helpline & get a message to say '' no one available' Me thinks they have major problems !!

 

 

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Posted by
Henagon

Re: Can't login

same, in france

 

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Posted by
Neutron

Re: Can't login

Same here.

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Posted by
Electron

Re: Can't login

Same here.....When I go to the app on my computer I get the error about logging in and also on the app.  Cannot connect anywhere very strange as this worked last night. Help Teamviewer.! 

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Posted by
Electron

Re: Can't login

Same, been trying for an hour and it wont let me log into the client on any device.
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Posted by
Neutron

Re: Can't login

I am now in the queue for the UK helpdesk but i have noticed their server is possibly down

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Posted by
Digon

Re: Can't login

You would think TeamViewer could post SOMETHING on the website saying they know there is an issue - they are working on it.. etc.. ANYTHING?
4 Replies
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Posted by
Henagon

Re: Can't login

Same problem, seems lots of us have issue with this. I cant login and it keeps saying "An error occured while logging into your account. Please try again."

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Posted by
Henagon

Re: Can't login

same thing is happening to me... and the "sign in" button is grayed out"...

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Posted by
Neutron

Re: Can't login

i agree. Just don't keep us in isolation
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Posted by
Electron

Re: Can't login

They just did a short time ago: https://status.teamviewer.com/

 


Based on global cooperation against malicious cyber activities, TeamViewer’s team and leading security researchers perform regular threat prevention analysis to identify inconsistent or suspicious behaviour within and beyond its network. In this context, in-depth data analysis revealed patterns of connection attempts that deviated from expected usage scenarios of TeamViewer. As this observation was limited to a small subgroup of endpoints, TeamViewer decided to invalidate and automatically re-assign unique identifiers (TeamViewer IDs) within this subgroup.

The precautionary measure has successfully been rolled out to full effect. For a short period of time, some users may experience service degradation, which will be resolved as soon as possible.

 

 

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Posted by
Electron

Re: Can't login

Trying for an Hour now!! just paid their ridiculous fees for the paid version and now this **bleep**.

Give us an Update Team Viewer!!

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Posted by
Henagon

Re: Can't login

The same in Germany ...
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Posted by
Electron

Re: Can't login

The same in Italy
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Posted by
Henagon

TeamViewer is messed up

don't know what happened but cannot log in to any remote PC.

My PC ID changed to a new one. 

Same from mobil app....

I found this https://status.teamviewer.com/# as the possible reason...

Reinstall didn't help as well

Hope it will return soon :(

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Posted by
Tetragon

Re: Can't login

Same on Ganymede.
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Posted by
Henagon

Re: Can't login

same in texas

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Posted by Community Manager
Community Manager

Re: Can't login

Hi all,

Thanks for your post.

TeamViewer re-assigned a small number of unique IDs as a precautionary measure. For a short period of time, some users may experience service degradation, which will be resolved as soon as possible. Please see our status page at https://status.teamviewer.com/ for more information.

Thanks,

Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

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Posted by
Proton

Re: Can't login

Us too in Minnesota, USA

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Posted by
Photon

Fehler bei der Anmeldung

Nutzung des Teamviewers ist nich möglich, da ein Fehler bei der Anmeldung auftritt.

 

 

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Posted by
Henagon

Re: Can't login

Since about 3 hours same problem here.  I am assuming they are experiencing or have experienced a DOS attack.  I'll try again in an hour.  Was able to log onto the Management Console, though it was very, very slow to even build the page.

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Posted by
Electron

Re: Can't login

Same problem here in Brazil!

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Posted by
Henagon

Re: Can't login

Sorry, but can't login at all any more (the button is grey)
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Posted by
Henagon

Re: Can't login

Same in Puerto Rico. I have about 165 hosts that i cannot access right now. (corporate)
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Posted by
Henagon

Re: Can't login

#MeToo. logfile says:

HandleMasterResponseLogin(): MasterConnect failed. ErrorCode=10

Login server must be failing. Weblogin en community login also take forever and a day.
Maybe a problem with the user database. Or som DDOS attack on master servers.

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Posted by
Digon

Re: Can't login

TeamViewer Status page shows the message below. Possibly the reason ...?
"Reassignment of Unique IDs
Identified - Based on global cooperation against malicious cyber activities, TeamViewer’s team and leading security researchers perform regular threat prevention analysis to identify inconsistent or suspicious behaviour within and beyond its network. In this context, in-depth data analysis revealed patterns of connection attempts that deviated from expected usage scenarios of TeamViewer. As this observation was limited to a small subgroup of endpoints, TeamViewer decided to invalidate and automatically re-assign unique identifiers (TeamViewer IDs) within this subgroup.

The precautionary measure has successfully been rolled out to full effect. For a short period of time, some users may experience service degradation, which will be resolved as soon as possible.
Jul 24, 14:49 CEST"

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Posted by
Henagon

Re: Can't login

Thanks. Good find
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Posted by
Electron

Re: Can't login

Seems like this "small number of users" is crashing your system. 

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Posted by
Electron

Login Problems

Trying to login with app gives error message "An Error occurred while logging into your account. Please try again

With two options, Retry and Logoff

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Posted by
Henagon

Re: Can't login

Same in Russia.
On Windows only... On Ubuntu is OK
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Posted by
Electron

Re: Can't login

Error while LogIn... 

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Posted by
Tetragon

Re: Can't login

In a different thread, the moderator Esther assures us that this will NOT cause the "commercial use" problem to come back.

But my ID numbers have changed, so I hope she's right!!

TV - bad show.

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Posted by
Neutron

Re: Can't login

Computers & Contacts - Error

Sign In request failed! The server did not respond.
Please try again.