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Posted by
Digon

Can't see remote desktop

Hello all, new to the forum so I'm not 100% sure where to go for this question.  I use Team Viewer to remotely help my mom when she has problems on her computer.  Be it settings or remembering how to catagorize family pictures.  She is 88 years old and loves going through her pictures.  Tonight I was trying to log on and help her with some stuff, I got logged in alright, and she said that I had control of the cursor (she saw it moving on her end) and she had her usual deskto screen.  But on my end all I saw was this (see screen cap)  Team Viewer has worked fine in the past, we've been using it for about 6 months maybe every week or two, but tonight all I had was a grey desktop, and menu bar.  I was able to select tiems in the menu, although I could not see the drop down options.

 

Any Ideas?  We are both using Mac Book Pros

Thanks, Dan

 

Screen Shot 2020-03-03 at 10.56.08 PM.png

5 Replies
2 Accepted Solutions

Accepted Solutions
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Can't see remote desktop

Hello @dwolfpak

Thank you for your message. 🙌

Apple has introduced a security mechanism with macOS 10.14 (Mojave), which requires special access to be granted to remote control applications like TeamViewer. 🔐

It could be that one of the settings is not enabled yet on both macs. 🕵️‍♂️

Please follow the procedure of this article and apply it on your mac and on the mac of your mother: How to control a Mac running macOS 10.14 or higher 

I hope this could help. 🍀

If not, do not hesitate to ask your questions here.

Best,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

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Posted by TeamViewer Star
TeamViewer Star
Solution

Re: Can't see remote desktop

Hi @dwolfpak 

@Could you please check the screen sharing setting if is enabled for Teamviewer to the remote Mac?

You can find it in Settings - Security & Privacy - Screen recording.

best regards

Pro

View solution in original post

5 Replies
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Can't see remote desktop

Hello @dwolfpak

Thank you for your message. 🙌

Apple has introduced a security mechanism with macOS 10.14 (Mojave), which requires special access to be granted to remote control applications like TeamViewer. 🔐

It could be that one of the settings is not enabled yet on both macs. 🕵️‍♂️

Please follow the procedure of this article and apply it on your mac and on the mac of your mother: How to control a Mac running macOS 10.14 or higher 

I hope this could help. 🍀

If not, do not hesitate to ask your questions here.

Best,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

Highlighted
Posted by TeamViewer Star
TeamViewer Star
Solution

Re: Can't see remote desktop

Hi @dwolfpak 

@Could you please check the screen sharing setting if is enabled for Teamviewer to the remote Mac?

You can find it in Settings - Security & Privacy - Screen recording.

best regards

Pro

View solution in original post

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Posted by
Digon

Re: Can't see remote desktop

Thanks Jean, between you and the other reply I got it working.

Dan

Highlighted
Posted by
Digon

Re: Can't see remote desktop

Thanks for your help.  Between you and Jean we got it all working.

Dan

Highlighted
Posted by Moderator Moderator
Moderator

Re: Can't see remote desktop

Thanks @Vatsilidis for your help. That's what you can call team work 💪💯

@dwolfpak, we are glad you could solve your issue. We hope to see you soon again! 🙏🍀

Best,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!