Cancelled order + re-charged with a higher amount without being notified

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rbmotorsport
rbmotorsport Posts: 1
in General questions

In error we purchased the single user business version of team viewer and payed via paypal,

That has since been cancelled by yourselves and re charged with a higher amount for some reason that we havnt been told about,

Can we please get the full refund as we dont require the business product we purchased earlier,

it hasnt been activated to any account as we realised we dont require it and after being charged again with a higher amount without being notified, we no longer wish to use this platform,

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  • KarlaR
    KarlaR Posts: 160 [Former Staff]
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    Hi @rbmotorsport 

    Thank you very much for your message and welcome to the community.?

    We are very sorry for that situation. You can request a refund through our support team within 7 days after the purchase. You will find more information about this topic here: How / until when can I cancel my subscription? 

    I am sharing a direct link to the Customer Support with you, our Team will be happy to assist you. 

    I hope this information was helpful.

    Greetings.

    Karla 

    Spanish Community Moderator
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