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Posted by
Henagon

Cannot join company

Hello,

Im trying to connect company via this link https://login.teamviewer.com/cmd/joincompany 

but, when i try it, i see "Your account is already associated with a company. You cannot join another company."

Iam joined this company (in the past), i see it in my account, but the licence is still free..

Can you look on it?

 

 

5 Replies
1 Accepted Solution

Accepted Solutions
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Posted by Moderator Moderator
Moderator
Solution

Re: Cannot join company

Hi @radeksima,

Thanks for your reply.

For security reasons, only the owner of a TeamViewer account can completely delete the TeamViewer account. For the steps, please check out How to delete your TeamViewer account 

Please know that if your account belongs to a TeamViewer company profile, the link Delete account is not shown. In this case, you do not have permission to delete your account as you are a part of a company profile. You will need to contact the administrator of your TeamViewer company profile and ask them to remove your account for the company profile. Afterward, you can see the Delete account link again. You can find more information in All about the TeamViewer company profile 

Kind regards,

Fiona

Chinese Community Moderator

Did my reply answer your question? Accept it as a solution to help others.

View solution in original post

5 Replies
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Posted by Moderator Moderator
Moderator

Re: Cannot join company

Hi @radeksima

Thank you for your post and welcome to our community.

If you are trying to join a company profile and you are getting the message Your account is already associated with a company. You cannot join another company, you have several options if you prefer to leave the current company profile and join the new one. Please refer to our KBA Your account is already associated with a company for further instructions.

We hope the information would be helpful.

Kind regards,

Fiona

Chinese Community Moderator

Did my reply answer your question? Accept it as a solution to help others.

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Posted by
Henagon

Re: Cannot join company

I cannot remove this account from company, It is in that company, but account is still "free" 

I cannot delete this acount.

I cannot do anything with this account.

 

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Posted by
Henagon

Re: Cannot join company

Can you please solve this problem? This account is pracitacly blocked, i cannot do anything with this account.

Alternatively, please remove this account from your system, i will create it again.

Thanks.

Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Cannot join company

Hi @radeksima,

Thanks for your reply.

For security reasons, only the owner of a TeamViewer account can completely delete the TeamViewer account. For the steps, please check out How to delete your TeamViewer account 

Please know that if your account belongs to a TeamViewer company profile, the link Delete account is not shown. In this case, you do not have permission to delete your account as you are a part of a company profile. You will need to contact the administrator of your TeamViewer company profile and ask them to remove your account for the company profile. Afterward, you can see the Delete account link again. You can find more information in All about the TeamViewer company profile 

Kind regards,

Fiona

Chinese Community Moderator

Did my reply answer your question? Accept it as a solution to help others.

View solution in original post

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Posted by
Henagon

Re: Cannot join company

Now is everything OK.


Thanks for response.