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Posted by
Henagon

Disable ads

I'm using licensed (Business) version on OSX, after upgrading to version 15 I have ads showing (see pic)Screenshot 2019-11-21 at 16.27.12.png. Why is this ads here and how can I disable it?

8 Replies
1 Accepted Solution

Accepted Solutions
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Disable ads

Hello @mvranjes 

Thank you for bringing this to our attention.

I have confirmed that these pop-ups are appearing in error, on Mac devices.

I have forwarded this to the appropriate team, and we have taken necessary steps to prevent further pop-ups from occurring in error.

Thanks again!

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

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View solution in original post

8 Replies
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Disable ads

Hello @mvranjes 

Thank you for bringing this to our attention.

I have confirmed that these pop-ups are appearing in error, on Mac devices.

I have forwarded this to the appropriate team, and we have taken necessary steps to prevent further pop-ups from occurring in error.

Thanks again!

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

Japanese Community (日本語コミュニティ) |  Chinese Community (中文社区) |  German Community (Deutschsprachig) | French Community (Communauté française) | English Community | Spanish Community (Comunidad española)

View solution in original post

Posted by
Trigon

Re: Disable ads

Its not just the MAC Version.

My Windows Version is getting the Ad popups as well.

I pay my yearly subscription, how about a little respect!

Posted by Moderator Moderator
Moderator

Re: Disable ads

Hi @GavDaniels 

Thank you for your feedback. We’re sorry to hear about your negative experience. Can you kindly send over your invoice number and contact details via a Private Message to community moderator please. If possible, kindly share the screenshot of the advertisement or pop-out window please. We are sorry for the inconvenience caused and thank you for your understanding.

Best regards,

Ying_Q

 

Posted by
Digon

Re: Disable ads

I'm gettting repeated ads in Teamviewer. I want them to stop, permanantly. 

Posted by
Digon

Re: Disable ads

Any way to turn off the ads? I pay for a business level [that is all I need] & get ads that pop up. I don’t need anything more. Just an annoyance. thanks! Otherwise great product/service.

Posted by
Trigon

Re: Disable ads

No matter how much you pay you cannot get rid of the ads!

C8D6807F-9B34-4260-ABD1-15CAAFC02D73.jpeg

Just in case TeamViewer staff don't realise.

THIS IS AN AD. THE PAID SUBSCRIPTION IS SUPPOSED TO STOP THIS!!!!!

Posted by Moderator Moderator
Moderator

Re: Disable ads

Hello @GavDaniels@mvranjes@AppleCore, and @stevenlee

Thank you for your messages. 🙌

Licensed customers using Windows can now able to disable in-app ads via the TeamViewer options.

We explain how to proceed here: Disable in-app ads 

Best regards,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

Posted by
Digon

Re: Disable ads

I have windows 10 and I have a registered lic.

After Each asistance I am getting a Add Message "Black Screen is here on Mac" 

I have clicked about 8 times Dont sho again. I dont mind email updates but "pop up adds" disrupt the service flow because after one asistance I have another client waiting. This is on version 15.8.3