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Posted by
Henagon

File Transfer Notification Problem!

I really hope this is a bug with version 12 of Teamviewer as it is a real problem for me....

When you initiate a File Transfer the remote computer gets a "File Transfer Session" notification popup box just above the system tray which HAS to be closed manually by the end user! This is a serious problem for me as I have to send files to clients computers overnight by "file transfer" and whenever I send a file the remote computer displays this notification and it does not disappear on its own. It has to have a user close it (or me to actually login to each computer and close it) This notification is still present in the release version of Teamviewer 12 (I use the custom host but it is the same behaviour with all modules)

This is a real pain as I'm getting a lot of calls each morning from my clients asking about the notification (which is still sat there) and whether it means their system has been compromised! This notification needs to auto clear at the end of the session at the very very least!!

Anyone else feeling this?

1 Accepted Solution

Accepted Solutions
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Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: File Transfer Notification Problem!

Hi all,

we published a new version in which this should be fixed :)

Please update your TeamViewer.

Julia
Senior Support Engineer - 2nd level Support
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4 Replies
10 Replies
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Posted by
Digon

Re: File Transfer Notification Problem!

I wonder if this is intentional - in case the user HAS been compromised.  I rarely transfer files to clients other than when they expect it or are on the phone with me - so this hasn't been an issue.  However, I can see how it can be an issue in your case - when you work on machines on your schedule, and they are not always notified in advance.  If this is a security measure, I think it would be helpful to identify which file has been transferred - perhaps it's buried somewhere in the log entries, I've never bothered to look.

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Posted by
Henagon

Re: File Transfer Notification Problem!

I understand the potential need for a message to let remote users know there is or has been a file transfer it's just the fact that the popup "stays" on screen until either the user closes it themselves. If nobody touches the popup it'll just stay there until a reboot or the user shuts down or logs off...

It should (in my opinion) auto disappear at the very very least.... why does it need to stay there when all other Teamviewer dialogs disappear at the end of each remote session...

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Posted by
Digon

Re: File Transfer Notification Problem!

I also have the same problem.
When i transfer a file, it goes ok but the Send drag and drop says im on 95% and i cannot click it away. It stays there.

I can close it if i close teamviewer, and restart it.

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Posted by TeamViewer Staff
TeamViewer Staff

Re: File Transfer Notification Problem!

Hi all,

Thank you for your posts!

Our development is already aware of this behavior - it is a bug in the current version. We are working on it and I will inform you, when we published a fix.

Cheers

Julia
Senior Support Engineer - 2nd level Support
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Find this helpful? Say thanks by clicking on the Thumbs Up button.
Highlighted
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: File Transfer Notification Problem!

Hi all,

we published a new version in which this should be fixed :)

Please update your TeamViewer.

Julia
Senior Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.

View solution in original post

4 Replies
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Posted by
Henagon

Re: File Transfer Notification Problem!

I have the same problem and I am on the latest version.

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Posted by
Henagon

Re: File Transfer Notification Problem!

I expierenced the problem also when using TV12 latest version and initiated a file transfer from the list of computer (not opening the desktop)

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Posted by
Hexagon

Re: File Transfer Notification Problem!

I prefer the message to stay up.

There seems to be mixed opinions on this matter. Maybe this should be an optional setting?

I don't work for TeamViewer. I'm just a user.
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Posted by
Photon

Re: File Transfer Notification Problem!

I'm running version 12.0.83369 on 64-bit Windows 10 Pro.  When I transfer a file using copy & paste (ctrl-c, ctrl-v), the transfer status popup stays open as described in other posts here.  The close "x" button at its right does nothing.  Closing Teamviewer does not clear the popup - I need to reboot my machine for it to go away.  I have too much going on with the machine to make rebooting a viable option to clear this fault.  Hopefully this will be corrected quickly.

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Posted by
Electron

Re: File Transfer Notification Problem!

I found a way to close them:

Move your mouse over the teamviewer icon on the taskbar, multiple small transfer window will pop up, here you can close them by click X upper-right the mini window