I'm not receiving the "new trusted device" or password change emails for a few days now, please help
Problem solved! Someone from support contacted me and "whitelisted" my email so everything is good again! Thanks.
Hi to all,
I understand that you are not receiving the message to authorize the current device as trusted.
The sender of origin is as follows: SignIn-noreply@teamviewer.comCheck that it is not blocked in any way by your SMTP.
In any case, you still have the possibility to indirectly qualify the device as recognized: using your current machine -> open TV client -> Connection menu -> Open Management console. A browser instance will open, so log into then your client will be trusted.
Regards
I have been having the same problem. I use TV free to assist my mother in law and suddenly the easy access is no longer working. I managed to walk her through getting the ID and password from her client (not an easy task) but now I need to reauthourize her machine as trusted device. I do not receive email. I even had to creat a new account just get into here to post this because my own browser is apparently no longer trusted and I cant logon to my web account.
This has been happening for a long time.. why do I not receive the emails? [removed per Community Guidelines] is the address if my account.
I have the same issue, could support help me to get an activation mail?
Hello, I have the same problem, I don't receive trust e-mail
Same here, please, customer support, contact me so I can recover my main account.
Same issue here. Tried to login on my phone and got the message too. After a few hours still haven't received a mail from TV. How to verify my device without this mail?
Same issue. Is there any solution we are nog able to use our TeamViewer licence.
Please can someone help us?
We have a corporate account and one of our users is not receiving the "Trusted Device" emails from TeamViewer to be able to login from that system. We really need this to work as they have a new system. This is not a whitelist issue on our end as we have white listed the TeamViewer addresses these messages come from. Need some help here! Thanks in advance.
I am having this same issue now with one of our corporate accounts. Can someone please help? I need to be able to receive the "TeamViewer Sign in Confirmation" for this other account. Again, it is not the account I am signed in here with it is one of our other email addresses.
Same problem with one account at the start of 2021 (we had to create a new account with an alias email address so it was different). Now the same problem again with another new user in the company I created last week. Email address is correct but no emails are sent (I checked mail server too).
I too am having this same issue for my 90 year old mother's machine and account. Who can help?
I too am having this issue, please get this resolved ASAP. We are a company and we rely on teamviewer for our company. We risk losing business.
I don't know either, but I will return the product and ask for a refund if they will not answer. I am planning to wait for one more week.
Maybe TeamViewer's dictionaries define "solution" different than the rest of the world. I haven't seen a "solution" from them yet.
@rnrfree wrote: Why is this a solution?
Why is this a solution?
I don't know why TeamViewer is totally ignoring this issue. There has never been a solution published. It appears that they blacklist a domain or email address and there is no way to clear the path. Creating new accounts just to game the system is not the answer. I feel your pain, rnrfree, I've been battling this for years and years. I have NEVER recieved a response from them.
I need to log into my business profile to make some changes, and discovered I cannot logon anymore. The login form displays the message about Trusted Device (not sure what this is about, since the device I am trying to log in is the very device I ordered the product and primary use it). Anyways, the activation email does not arrive at all.
Submitting this ticket is another ordeal, since you cannot submit one - and neither a community question, it seems - without logging on, which kind of defeats the purpose since the logon is the thing not working.
I had to create this free account - on the same domain, rocknowradio.ro - to be able to ask at least this question.
Someone from TV support, please, contact me privately or using this account's email (I will not post publicly the real business email and the TeamViewer ID). Reading thru other similar sounding issues, it looks like the email gets blacklisted somehow and they are not sent, so, TV support: please contact me to reply with the real email and check the outgoing email logs after.Thanks, Cristian A.
We are in a similar situation. We have a corporate license and two of the user accounts we have setup are not recieving emails at all.
One of these accounts has not recieved any emails since it was created.
When trying to change the email address of a second account no confirmation email has been sent to the new address.
How can we get these accoumnts working again?
I certainly am not alone in this and that only means that TeamViewer is dropping the ball. I am on my 3rd (THIRD!) new account to even get in here to research this problem. If I am correct, TeamViewer needs to whitelist my email address. Really?
Could someone contact me so I can resolve this? I know it's free and I really really really love it but if I can't use it, then what?
How can this be labeled as a "solution"? So many users, INCLUDING ME, have the same problem and it has been going on like this for quite some time. I don't appreciate an extra layer of security that keeps me from my own account.
im in the same boat... not receiving email to verify
reset emails were not coming to my Outlook inbox. I had to login to my att.net account via chrome browser to see the reset link.
Hello,
I am having the same problem! I am not receiving the email to reset the password and I had to create a new account to write in the community...can anyone help?
Same issue for me! Tried selecting "Resend activation E-mail" for a few times and changing email address but no validation email is received till now.
Kindly assist to whitelist my email in your SMTP server. Tks in advance!
Account activation required
Your account using the E-Mail address "xxx@gmail.com" is not activated yet.Please choose how you want to continue.
"In any case, you still have the possibility to indirectly qualify the device as recognized: using your current machine -> open TV client -> Connection menu -> Open Management console. A browser instance will open, so log into then your client will be trusted."No, because your browser must be trusted first, otherwise you're stuck!
Can someone help me with this. I tried registering a new device but I dont get any email of the trusted device. [personal information removed by moderator] .
Can someone help me ASAP!
I also have been having issues with receiving emails for the past 4 days. I cannot verify my new laptop as a trusted device, log into the teamviewer website, or reset my password due to no emails from TeamViewer being received in my linked email account. I have checked the spam folder as well as filtering settings (which to be honest was probably unnecessary since I've always had no issues recieving TeamViewer's emails before). Anyone have any updates as to how to fix this issue or when a solution might arise?
Thanks,
EDIT: I literially had to create a new TeamViewer account to even post this.
I use TeamViewer Business Subscription. My account is [email address removed by moderator per community guidelines]
I am not receiving trusting device e-mails.
So, i cant open management console, i cant login into comunity under my account...
Please, HELP!!
