Did you already try the new Windows 10 October 2020 Update?

Share your feedback and experience with TeamViewer on the new Windows build with our developers here.

Posted by

Having Difficulty Logging In

Using the credentials I've used for my (free) account since 2014, I am unable to log in to one machine, a Windows 10 Pro desktop I use at home. I can log in to the management console, and I've added the computer to it, but when I'm on that desktop, I can't log in to see my other two computers.

I should mention that when I tried to log in to the management console, I got an email to add the device I was using (my desktop browser) to the trusted devices list, which I followed. When attempting to log in via Teamviewer 12 on that same desktop, it tells me that my credentials do not match an account on record. I have internet on the computer, as I'm posting this via that desktop.

What the heck do I have to do to get this desktop logged in that I haven't done already?