Help! Lost access to 400+ clients which are now on an old version ? And my license is showing FREE while i am Premium

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Posted by
Henagon

Help! Lost access to 400+ clients which are now on an old version ? And my license is showing FREE while i am Premium

Hello,

since today i can't access our machines spread around the globe AND since a few days our license is shown as free out of nowhere. The clients are not accessible / managed by humans so we need TV access. 

Best Regards

1 Reply
1 Reply
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Posted by Moderator Moderator
Moderator

Re: Help! Lost access to 400+ clients which are now on an old version ? And my license is showing FREE while i am Premiu

Hello @pp6,

Thank you for your message and welcome to the TeamViewer Community! 🙌

As you cannot login to submit a support ticket, please contact our customer support via phone: https://www.teamviewer.com/en/support/contact/

They will help you solving your license issue. 👍

Best regards

Jean

French Community Moderator

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