Submitting a ticket requires an active license on your account.
As you are currently waiting for the license activation email, you can -for now- not submit a ticket.
I am not aware of a delay with email sending, but I will check this internally.
After you were able to activate a ticket, you can submit a ticket as described here: How to submit a ticket
Thanks and best,
So if my issue is that when i puchased the license it did not ask for an email address so i dont see how it can send me an actvitation email! How do i resolve this if i need an active license to raise a ticket.
If no email address is being given, the purchase should not have been possible.
My recommendation for you is making a new purchase.
After you received and activated your license, submit a ticket (How to submit a ticket) and make sure with the support team afterwards that any double order will be cancelled. However - I doubt that the first order was successful.
Hope this info helps you.
If you follow this process it asks for billing address but not email address and then takes payment. So how do i cancel this purchase. As i really dont want to use your service and as i have only just purchased i am within my rights to cancel.
Thanks for sharing.
I clicked the link and it asks me for my email address as a required information:
Do you see the same on your end?
No it takes me direct to the name address and payment page and I did not have an account then. I created a new account after payment to see if that would show me the license but it doesnt. I definately have a pending transaction and i really want to now cancel this - how do i cancel it there must be a way?