Highlighted
Posted by
Henagon

Invoicing

Hello,

there's information in my customer panel that my invoice is unpaid but i did pay for it about 2 weeks ago. Could you please provide an e-mail address where i could send you a bank transfer confirmation?

2 Replies
1 Accepted Solution

Accepted Solutions
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Invoicing

Hello @kjasinski,

Thank you for your message and welcome to the TeamViewer Community! 🙌

Yes, you can send your payment confirmation by submitting a ticket to our customer support.

They will verify the payment and unblock the license if the payment has been received.

We explain how to proceed in this Knowledge Base article right here: How to submit a ticket 

I hope this could help. 🍀

If not, do not hesitate to ask your questions here. 👇

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

2 Replies
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Invoicing

Hello @kjasinski,

Thank you for your message and welcome to the TeamViewer Community! 🙌

Yes, you can send your payment confirmation by submitting a ticket to our customer support.

They will verify the payment and unblock the license if the payment has been received.

We explain how to proceed in this Knowledge Base article right here: How to submit a ticket 

I hope this could help. 🍀

If not, do not hesitate to ask your questions here. 👇

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

Highlighted
Posted by
Henagon

Re: Invoicing

Thank you for your help :)