I installed TeamViewer on a new iMac to provide support via Remote Control. When connected with my MacBook with wireless it worked perfectly.
The iMac was shipped to another state and conencted to a different internet provider (Verizon) by RJ45 hardwire to their router.
The machine shows up on my 'Computers' screen as online, but when I try to log on to it I get an error box saying Authorization failure. Any ideas how to correct this remotely??
