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Mac to Windows cannot see Windows screen

I occassionaly help an elderly lady with her computer. I recently tried to connect and for some reason the screen stays on the "Connecting to..." window and does not show her computer screen. However, I am connected because after 5 minutes it gives me the usual "This was a free session.....". Or if I try to close the program I receive "You have active connections. Are you sure you want to close them?"

I am using Mac 10.15.6, she is using Windows 10. I have Teamviewer 10.15.6. I have connected numerous times in the past. I am not sure why it will not show the screen now.

Please help.


1 Reply
1 Reply
Posted by Moderator Moderator

Re: Mac to Windows cannot see Windows screen

Hello @VickieA

Thank you for your message and welcome to the TeamViewer Community! 🙌

This sounds like a little hiccup of the software.

I recommend you to restart TeamViewer on both devices and to try again.

I hope this could help. 🍀

Best regards


French Community Moderator

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