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Posted by
Henagon

Password Reset is BROKEN!!!!!!!!

I have tried for days and weeks. There is no form of support for our accounts. I had to create a new one just to post this message. I have emailed, tried calling, submitted tickets. Nothing is working to get my password reset on my main account . 

The website will say it's sending an email and it NEVER does. Tried multiple browsers. There is no form a technical support so I am trying to get help here. 

4 Replies
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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Password Reset is BROKEN!!!!!!!!

Hello @iceminion 

Thank you for your post. 

I have verified our password resets are being sent as expected. Could you please try generating another request, and let me know if the issue persists?

If the issue persists, please PM the email address(es) that are unable to receive the password reset requests.

Thanks in advance!

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

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Posted by
Henagon

Re: Password Reset is BROKEN!!!!!!!!

I have the same Problem with a friends account. She cannot login to ask for help, so im asking from my account. If this is ok, please let me know and I will send you her account email in a PM. Kind regards, Henry

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Posted by Moderator Moderator
Moderator

Re: Password Reset is BROKEN!!!!!!!!

Hello @hbvbuh

Thank you for your message. 🙌

Please check your inbox - I replied there. 😊

Best,

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

1 Reply
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Posted by
Henagon

Re: Password Reset is BROKEN!!!!!!!!

Thank YOU!