Problem to update to TeamViewer 14

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EhabElzayat
EhabElzayat Posts: 1
in General questions

Hello,

I have a problem to upgrade Team Viewer from version 12 to version 14.

Each time I try to update, I got this message as attached below.

"An error occurred while updating Teamviewer. Please check log file for more information"

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  • JeanK
    JeanK Posts: 6,988 Community Manager 🌍
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    Hello @EhabElzayat,

    Thank you for your message.

    This is clearly a local bug.

    What I recommend you to do, is to uninstall and reinstall TeamViewer completely from your device.

    You will find all the information you need in our Knowledge Base article here:
    How to uninstall TeamViewer on PC
    How do I uninstall TeamViewer on my Mac?

    I hope this could help. If not, do not hesitate to ask your questions here.

    Cheers

    Jean

    Community Manager

Trustpilot

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