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Posted by
Henagon

Problem with payment

Dear support!

We have problem with our licenses.

Our partner payed for the licence in March (<Text removed by moderator>) but still can't use the software..

We want to contact with the Hungarian support of TeamViewer team.

Thanks in advance!

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Photo of the transaction: <image removed by the moderator>

**Moderator comments: For security reasons, we kindly ask our community to not post any personal or private information on this forum or any public site. 

3 Replies
3 Replies
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Posted by Moderator Moderator
Moderator

Re: Problem with payment

Hello @sagizs 

Thank you very much for your message and welcome to our community! 🙌

We're sorry for the inconvenience. All the payment issues are handled by our Support Team. I  am providing you the link to contact them, there our Team will be happy to assit you. 😊

I wish you a nice day.

Karla

Spanish Community Moderator
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Posted by
Henagon

Re: Problem with payment

Hello,

Can you send me the link in PM?

I'm searching on the support page but can't find out how to send a ticket..

Thank you!

Zsolt

Highlighted
Posted by Moderator Moderator
Moderator

Re: Problem with payment

Hello @sagizs 

Thanks for your message!🙌

Sure, please find the step by step of How to submit a ticket and the direct link to our Customer Support Portal, you will be able to access once you are logged in with your account. 

Note: In case your account is blocked or you cannot be logged in,  we suggest to directly call our Support Team

I hope this information helps 🍀

I wish you a very nice day.

Karla

Spanish Community Moderator
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