Highlighted
Posted by
Electron

QuickSupport don't work anymore

We use the Quicksupport to help our customers around the world, but it has stopped working.

When I try to connect to the customer I get 'Failed: Reason unknown', On the customer side they get 'Protocol negotiation Failed. Please try again'

We have a link to the Quicksupport on our webpage and we have also tried with the version on your webpage, both with the same error.

What seems to be the problem?

2 Replies
2 Replies
Highlighted
Posted by
Neutron

Re: QuickSupport don't work anymore

Highlighted
Posted by
Henagon

Re: QuickSupport don't work anymore

good morning. I installed the latest update of team viewer but I can not connect to another PC to have access remotely (always indicates connection in progress). I also tried to uninstall and reinstall the program, but to no avail. thank you

@Per wrote:

We use the Quicksupport to help our customers around the world, but it has stopped working.

When I try to connect to the customer I get 'Failed: Reason unknown', On the customer side they get 'Protocol negotiation Failed. Please try again'

We have a link to the Quicksupport on our webpage and we have also tried with the version on your webpage, both with the same error.

What seems to be the problem?