Since last friday (around 16:00 NL time) we've been having issues connecting to customers.
Today i'm still getting a lot of 'Reason unknown' replies when trying to connect. Abd frankly this is getting annoying our customers are located around the globe and i can't just 'drop by'.
When are these issues solved!?
Thank you for your reports.
Yes - unfortunately there are some issues currently. Our engineers have not yet confirmed the underlying root cause and they are working hard on bringing up our service again. Please subscribe to our status page to get the most recent updates: https://status.teamviewer.com/
Thanks and I apoligize for the issues,
Thank you for your message.
We are currently facing technical issues.
Our developers are currently solving the issue.
You can follow the problem solving status on the following link :
Note: You can subscribe (by clicking on "Subscribe to updates") to our page. You will receive a quick e-mail, once the problem is fixed.
I hope this could help. If not, do not hesitate to contact us again.
I wish you a good day.
Hi all - everything should be back to normal.
Thanks and best, Esther
Hi Teamviewer peeps :-)
I'm also getting random "Reason unknown" this morning, sometimes we're in luck after 2-3 tries :-(
EDIT: Having problems loggin into the Management Console also, been like this for 15 minutes now:
Second EDIT: 60 minutes now
Third EDIT: I'm in now :-)
Same problem here, cannot connect more than 10 users in 4 countries.
The status update website does not seem to reflect the total unavailability of teamviewer service.
These problems are increasing constantly.
We are customers since the first version and over the years the service is getting worse and worse and the prces are rising constantly..
Time to look for another remote solution.
We do have the ame issue. It started abou 1 or 2 weeks ago with a few partners.
-> Right now, we cant connect to anyone. Message: "Unknown Error"
-> We were unable to log into our TV account for 30 Min
Tel Support Line is busy.
We cant work here....
I am sorry for the degraded performance.
The team is working to get is resolved. As always: https://status.teamviewer.com/#
Thank you for your patience and understanding.
I would like to take the chance and update you on the degraded performance we were facing at times on October 29th and 30th 2018.
Here´s a summary of what happened:
I apologize once again for the trouble this has caused you.
Thanks and all the best,