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Posted by
Photon

Remote desktop freezes after being connected.

2020-10-23 11_10_21-Imgur_ The magic of the Internet.png

 

 

Remote Desktop freezes after connected and cannot see anything of the other side. The mouse is working as I tried to connect it from my phone as well and move my mouse around, but it won't show the screen. Any solution?

1 Reply
1 Reply
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Posted by Moderator Moderator
Moderator

Re: Remote desktop freezes after being connected.

Hello @ayle,

Thank you for your message and welcome to the TeamViewer Community! 🙌

Next time it happens, could you try to Refresh the remote screen within the remote control session?

 You will find how to proceed here:

Refresh remote screen.gif

I hope this could help. 🍀

If not, do not hesitate to ask your questions here. 👇

Best regards

Jean

French Community Moderator

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