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Posted by
Digon

Reports for rejected connections

Hello! How can I get report about rejected connections for our users because of shortage of channels for a certain period of time? And is there any way to analize how many extra channels I need to add?

3 Replies
2 Accepted Solutions

Accepted Solutions
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Posted by Moderator Moderator
Moderator
Solution

Re: Reports for rejected connections

Hello @sever6159,

Thank you for your message and welcome to the TeamViewer Community! 🙌

Unfortunately, there is no reports that only shows the rejected connections.

However, you can use the connection reports in your Management Console and compare it with the time you received the exceeded channel e-mail notification, if this could help...

You will find all the information you need regarding connections reports in our Knowledge Base article here: About incoming and outgoing connections reports 

I hope this could help. 🍀

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Reports for rejected connections

@sever6159 You need to add your email in the e-mail notifications field of the license Administer menu.

You can follow this little animation that I made for you:

Enable channel limit e-mail notifications.gif

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

3 Replies
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Reports for rejected connections

Hello @sever6159,

Thank you for your message and welcome to the TeamViewer Community! 🙌

Unfortunately, there is no reports that only shows the rejected connections.

However, you can use the connection reports in your Management Console and compare it with the time you received the exceeded channel e-mail notification, if this could help...

You will find all the information you need regarding connections reports in our Knowledge Base article here: About incoming and outgoing connections reports 

I hope this could help. 🍀

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

Highlighted
Posted by
Digon

Re: Reports for rejected connections

Thank you, Jean. But how to get those exceeded channel e-mail notifications?

Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Reports for rejected connections

@sever6159 You need to add your email in the e-mail notifications field of the license Administer menu.

You can follow this little animation that I made for you:

Enable channel limit e-mail notifications.gif

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post