Restrict access to account

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Infosystem
Infosystem Posts: 1
in General questions

Hi,

We have a teamviewer enterprise account - 1 user, 3 channels. When someone logs in to the account the first time, we have to authorise the device. We have identified this as a weak spot in our security, as it's hard to keep an overview over the authorised devices. And it's easy to accidentally authorise a device, and once they're in, they're in.

Is there a way to restrict the access to our account? For example so that it only accepts log ins from a certain IP?

Also, in the list of authorised devices, is there any way to see the IP from where that device connected? There is the location column, but gelocations are a rough estimate at best and the field is empty for most entries in our list.

Thank you!

Chris

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  • JeanK
    JeanK Posts: 6,988 Community Manager 🌍
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    Hello @Infosystem

    Thank you for your message and welcome to the TeamViewer Community! ?

    We would highly recommend you to create a company profile and to create a user profile for each person that uses your TeamViewer license and to enable the Two-Factor-Authentication on all of these user profiles.

    With the Two-Factor-Authentication enabled, you don't need to authorize the devices anymore and you can assure that only the authorized people are using your TeamViewer license.

    I hope this could help. ?

    If not, do not hesitate to ask your questions here. ?

    Best regards

    Jean

    Community Manager

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