SOS button doesn't work after restart

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Max-TTS
Max-TTS Posts: 7
in General questions

When I create a QuickSupport module with an SOS button added into it, Teamviewer creates a folder into C:\Users\%username%\Local\TeamViewer\CustomConfigs\

beause of this the SOS-button goes to:
C:\Users\%username%\Local\TeamViewer\CustomConfigs\<ID>\TeamViewer.exe

After a reboot of the system however, Teamviewer.exe is removed from this directory, while every other single file stays intact.
Prior to system reboot.Prior to system reboot.

Then, after the system has rebooted, I want to start again via the SOS button, I recieve the following error, and with the folder opened I see the following:
After system reboot, file missing, and the shortcut doesn'have a destination anymore.After system reboot, file missing, and the shortcut doesn'have a destination anymore.

Please consider the environment before posting on the internet.

Comments

  • Rogerio_Schmidt
    Rogerio_Schmidt Posts: 4 ✭✭
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    I have the same problem, identified the cause?

  • Magalie
    Magalie Posts: 1
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    I have the same problem! It happens really often! Can somebody help or have an explanation for that??

  • jerre
    jerre Posts: 1
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    Same Problem.  Have to reinstall every time on Windows 10

  • maxtexman
    maxtexman Posts: 1
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    I have the same issue.  Teamviewer, is there a fix for this yet?

  • LDBM
    LDBM Posts: 1 ✭
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    Same here. Any one from teamviewer to help?

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