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Posted by
Digon

SOS button doesn't work after restart

When I create a QuickSupport module with an SOS button added into it, Teamviewer creates a folder into C:\Users\%username%\Local\TeamViewer\CustomConfigs\

beause of this the SOS-button goes to:
C:\Users\%username%\Local\TeamViewer\CustomConfigs\<ID>\TeamViewer.exe

After a reboot of the system however, Teamviewer.exe is removed from this directory, while every other single file stays intact.
Prior to system reboot.Prior to system reboot.

Then, after the system has rebooted, I want to start again via the SOS button, I recieve the following error, and with the folder opened I see the following:
After system reboot, file missing, and the shortcut doesn'have a destination anymore.After system reboot, file missing, and the shortcut doesn'have a destination anymore.

Please consider the environment before posting on the internet.
5 Replies
5 Replies
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Posted by
Henagon

Re: SOS button doesn't work after restart

I have the same problem, identified the cause?

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Posted by
Photon

Re: SOS button doesn't work after restart

I have the same problem! It happens really often! Can somebody help or have an explanation for that??

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Posted by
Henagon

Re: SOS button doesn't work after restart

Same Problem.  Have to reinstall every time on Windows 10

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Posted by
Photon

Re: SOS button doesn't work after restart

I have the same issue.  Teamviewer, is there a fix for this yet?

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Posted by
Henagon

Re: SOS button doesn't work after restart

The same problem in year 2020.