Highlighted
Posted by
Digon

See black screen on remote computer when accessing on Dell XPS 4K laptop

When I run Team Viewer on a 4K laptop, it connects to the remote computer, but I just see a black screen. The "black screen" computer is HD.

If I connect to the same computer (HD) from a different laptop, I can see the screen just fine.

I have tried both versions 13 and 14.

Any ideas?

3 Replies
1 Accepted Solution

Accepted Solutions
Highlighted
Posted by
Trigon
Solution

Re: See black screen on remote computer when accessing on Dell XPS 4K laptop

Any chance you're running Duet on the affected laptop?

View solution in original post

3 Replies
Highlighted
Posted by
Trigon
Solution

Re: See black screen on remote computer when accessing on Dell XPS 4K laptop

Any chance you're running Duet on the affected laptop?

View solution in original post

Highlighted
Posted by
Digon

Re: See black screen on remote computer when accessing on Dell XPS 4K laptop

Yes, I am!

After I saw your reply, I tried disabling Duet at startup and restarting, but I still get the same black screen.

Do you have a fix?  :)

Highlighted
Posted by
Digon

Re: See black screen on remote computer when accessing on Dell XPS 4K laptop

I searched for Duet in the forum and saw a post to disable hardware acceleration.  That fixed it.

Thanks SO much!  :)