Single User Business Licence still shown as "FREE" license

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gzimmermann
gzimmermann Posts: 1
in General questions

paid invoice 2 weeks ago but our license is still shon as a free license.... nothing heard from sales or support. 

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  • KarlaR
    KarlaR Posts: 160 [Former Staff]
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    Hi @gzimmermann 

    Thank you for your message and welcome to the community  ?

    There can be 2 possible reasons why your account is still showing as a free account:

    1. Your license is not activated on your TeamViewer account

    2. You are not logged in with your licensed account. Maybe you are connected with a different account that has no license activated?

    I will share with you the step by step of How to activate your TeamViewer License:

    I hope you can find this information useful. ?

    Greetings,

    Karla 

    Spanish Community Moderator
  • AJ-Q8
    AJ-Q8 Posts: 4 ✭✭
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    Hi KarlaR, there may be an issue with the links received via email regarding activation. Here's why;

    I received an email with the subject "How to activate your TeamViewer license - Customer Number - AccID XXXXXXXX"

    1.JPG

    I clicked that "activate now" and I did sign-in, but it did not work the first time. Is it possible that after entering the sign in details I signed-in rather than activate?

    Because the second time, I deliberately clicked a blue button that said "activate" and I got the below progress

    2.JPG

    Even the software has updated with the right message now

    3.JPG

  • KarlaR
    KarlaR Posts: 160 [Former Staff]
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    Hi @AJ-Q8 

    Thank you so much for your message and welcome to the TeamViewer Community! ?

    I am happy to read that it worked.

    Please do not hesitate to contact us anytime. ?

    Greetings,

    Karla 

    Spanish Community Moderator
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