Announcements

The Community is moving next week! 

Find all information incl. the timeline and tips for a smooth migration here.

Highlighted
Posted by
Digon

Re: TeamViewer / Commercial Issues IP Blocks

Whoa there big fella...

I have 3 PC's on my desk (1 for gaming, 1 for Plex), and a laptop (mostly because it's a gadget and I'm a guy.) I have a server, and 2 NASs (NASes ?). I have 2 networked printers (a third network wide carriage photo printer in the box) and another 8 headless PCs in a render farm on their own private network. The render farm doesn't have TV on it yet. Oh, and one of those all in one computers running Linux (that's the one I am posting from now) and a laptop just for Arduino / Raspberry Pi electronics work.) All that other stuff, that it for graphics work, I love Vue and Maya. It is just slow for me to learn them. (I also have several computers that do not have TV installed yet, 3 Compaq 286s, IBM AT, IBM PC/XT, Challenger C1P.)

I am a disabled veteran so I have plenty of time on my hands, nothing commercial, it's either do something or die. There is nothing here that should trip TV's Commercial Use trigger, and it was using TV at mom's house that caused the problem. She has one machine.

So, you were saying about 6 or 7 machines .....

 

Highlighted
Posted by
Henagon

Commercial use suspected using Chrome Browser Extension

Teamviewer thinks I'm using it commercially but just when i'm using the chrome browser extension on my computer. I wanted to fill out the form here https://www.teamviewer.com/en/support/commercial-use-suspected/ to regain access, but there is no "teamviewer ID" when using the Chrome Browser extension to access my remote computer. I can't install the full teamviewer program on my computer which is why i'm using the browser extension to access a computer at home. Definately falls under personal use. 

Highlighted
Posted by
Trigon

Re: TeamViewer / Commercial Issues IP Blocks

If the Server has 


@edawen wrote:

Whoa there big fella...

I have 3 PC's on my desk (1 for gaming, 1 for Plex), and a laptop (mostly because it's a gadget and I'm a guy.) I have a server, and 2 NASs (NASes ?)


And there it is. If TV is installed on that Server that would have done it. (Well if it's a winbdows based Server anyway) As the terms of Service from TV clearly states that using TV ona Server OS would be considered Commercial Usage.

I'm not advocated for their policy, so don't take we wrong there. I'm just trying to figure out how it is they determine what's Commercial and what's not commercial. I've written serveral other posts musing on the possibilities ranging from IP Blocks (so like /16/s /13's etc) and who they are assigned to, to things like the IP2Location Database that clearly has things like " Usage Type" (EDU, MIL, ORG, COM etc...) To PBL's (Policy Block Lists) based upon your individual ISP's terms of service. Regardless of HOW they are implementing it, it is being implemented with a very heavy hand, not being managed with any sort of reliability, and is punishing people who are unfortunate enough to be listed as being on commercial IP's when they are clearly not, which for the 37,000 Students at the University I work at is exactly the case. It is far from reasonable in anyone mind to think that Students at any educational establishment would be "Commercial"....

Oh, and two other side notes... 
1 - Which Flavour of Linux? (Curosity really, Ubuntu? Suse? Deb?)
2 - Thank you for your Service. As a Military Brat, and having served. 

 

Highlighted
Posted by
Digon

Re: Avoiding getting kicked off as a commercial user?

I would like to stop following/getting email notifications for this particular Post.  I see a Global stop in settings but that would cover all..I just want this one.  Can it be done?  How? 

Highlighted
Posted by
Digon

Re: Avoiding getting kicked off as a commercial user?

i totally agree, i love to be updated but not every single reply is needed lol. 

on a side note,. apparently the ID from your phones teamviewer app has to be entered in the form as well. teamviewer told me that might be whats triggering it and not my computers teamviewer, so had to put another form submission for the app. so sad

Highlighted
Posted by
Photon

"Ghosted" FREE USERS aka VOLUNTEER SALES PEOPLE

Community posts will not fix the issue.  I am no longer promoting this product.

Their commercial use blocking practices make the product unusable so I do not use it or recommend it to anyone anymore. In fact, I try to dissuade people from using it. 

If you are going to pay for a product, I prefer to promote companies and products that don't "ghost" the people that got them where they are.  Free user word of mouth is how they have become the best.  Now we are nothing but a money grab. 

If you are upset that you can't use the free version like you used to, you should do the same.  If you've been using it commercially and can no longer do so, thanks for messing it up for everyone else.

Highlighted
Posted by
Trigon

Re: Avoiding getting kicked off as a commercial user?


@rbmoving wrote:

I would like to stop following/getting email notifications for this particular Post.  I see a Global stop in settings but that would cover all..I just want this one.  Can it be done?  How? 


Honestly I have no idea. To be honest I have run a set of FOrums for over 10 Years now, probably closer to 20 using all sort of different types of software, and this community board/blog that TV has is by far the worst I have ever has the displeasure of using....

Highlighted
Posted by
Trigon

Re: Avoiding getting kicked off as a commercial user?

OK, maybe I have an answer, but I have never actually fully executed the process.

  1. Click on your icon/username at the top of the page
  2. Seelect "My Subscriptions"
  3. The resulting page should show a list of subscriptions. In the check box on the left, check the one you want to delete.
  4. In the middle of the page, hover over "Email Subscription Options"
  5. Click on "Delete Selected Subscriptions"

Let us know if that works.

Highlighted
Posted by
Digon

Re: Avoiding getting kicked off as a commercial user?

Seems it did because that Post disappeared from my Subscription list; thank you.  Those that continue with this issue; I wish you good Luck.  So far its changed back to personal for me; used it today 

Highlighted
Posted by
Digon

Re: Avoiding getting kicked off as a commercial user?

**bleep**. Not your day, I'd save that money if you were going to get a lottery ticket. 8).

When you filled out the appeal form and they ask for the ID#, just which ID are they talking about? When I was thinking of completing the form for myself, I was wondering if I put the ID if the computer I was on, my mom's machine, or the machine I was tryng to access, which was my machine

Perhaps you should resubmit the form with the other ID, an explaination of what happened, and what happened when you appealed and explained what happened that time.

Good luck, may the farce be with you.

Regards.

Highlighted
Posted by
Trigon

Re: Avoiding getting kicked off as a commercial user?

@edawen 

Yeah, not my day indeed. Seems they don't care what you are using TV for, it's all down to the IP and what they have classified the IP as (Commercial or Home) As I have sent in all four of the ID's as well as an explination of what each one was, and they could also check my account as they are all there too.

The reply I recieved (At least the relevant bits) was as follows..

Furthermore, please keep in mind that a TeamViewer connection always
involves two devices (TeamViewer IDs) and the pop-up might be displayed
because of the remote side.

So regardless of having my ID freed up, and proving to them that it's non-commercial, and explaing why and what I was using TV For, due to one of the machines being at the University, and that machine's IP Address is classified as "Commercial" I have no recourse. Which is what brought me here originally hoping to find an actuall member of TV Staff who I may be able to explain the situation to, or open a trouble ticket explaining what was happening. But it seems that these message boards are not monitored by TV themselves. Pity really, there's a good group of people here....


Highlighted
Posted by
Henagon

Re: Commercial use suspected using Chrome Browser Extension

Any solution here? I don't even see how to submit a ticket to resolve this

Highlighted
Posted by
Henagon

detected commercial use

I use my TV between my phone, my Grandmother's PC and all of my computers at home - a mix of windows and linux computers.

When I was logged in to two PC's I got a message saying that "business use was detected" and that I "would be logged out in 5 minutes"

As previously mentioned, I use this for personal use only... How and why does TV think my usage is "business"?

I literally use it to connect to my computers at home while on the move with my cellphone and to help my grandmother fix her computer (still personal use)

You can not detect personal or business use by code. So I would like to know what factors are used to "detect" this. Because clearly it does not work.

Highlighted
Posted by
Trigon

Re: detected commercial use

@mys5droid 

You are correct, the methodology they use to determin Commercial vs Home use is based upon the Source and Destination IP address and nothing else. So if you are connecting from your house to someone elses house then those IP's are (Should) be in their Database or whatever database they are using as home IP addresses. Goto the Library, that's commercial and your blocked, goto an internet Cafe, commercial and your blocked, Goto a school or university, commecrial and your blocked.

As per the E-Mail I recieved from TV...

Furthermore, please keep in mind that a TeamViewer connection always
  involves two devices (TeamViewer IDs) and the pop-up might be displayed
  because of the remote side.

So they check both the Source and Destination IP, and if either one is for whatever reason on their list of Commercial IP's, they block it. You can fill out the form, write a letter, donate blood and sacrafice you first born child, and it will not make a lick of difference. If your on what they list as a commercial IP Address your screwed and there is not recourse to resolve the issue other than to try a different product I'm afraid to say.

 

 

Highlighted
Posted by
Trigon

Re: detected commercial use

"You are correct, the methodology they use to determin Commercial vs Home use is based upon the Source and Destination IP address and nothing else."

That cannot be correct, as multiple people have reported that they have several IDs in one location and that only some of them are flagged. This is my situation as well. I have 7 IDs within my home and one of them is flagged when connecting with any of the others. The others all work to any others in the group.

There have to be additional characteristics that TeamViewer takes into account. (Incorrectly, it appears.)

I sent in the standard form for each of the IDs I use. It worked for all but that one ID, referenced above. They just sent me a new form to sign asking me to swear that I am non-commercial. I just sent it in this morning. Let's see if they unflag that ID. I'll keep everyone posted.

Highlighted
Posted by
Trigon

Re: detected commercial use

With no word from TV to explain how this happens, and with no responses to unflag the users we will never know.

Life is to short. Find another solution. TV isn't going to do anything to help us. I made adjustments and moved on. I also will ensure I have reviewed TV anywhere possible to ensure out potential users are aware of this arbitrary process. 

 

 

Highlighted
Posted by
Trigon

Re: detected commercial use

"With no word from TV to explain how this happens, and with no responses to unflag the users we will never know."

Well, I wouldn't say "no responses." Some people have had IDs unblocked, so that's a response. I believe some people have said they received followup emails. So, TeamViewer is not doing nothing. But, that doesn't excuse the fact that the responses are not sufficient. I would submit to you, that if they unblocked all of the IDs that people submitted on the forms, no one would be complaining.

Highlighted
Posted by
Trigon

Re: detected commercial use

Take it how you want. Everybody has their own interpretation of events.


What I submit is, most people on this thread have submitted requests to have their issue reviewed and possibly unlocked/corrected. I would also submit most people have received no response. 

I submitted my request a couple of times and have yet to have one response. If TV reviewed my ID's and determined that it was commercial use (which it surely isn't), don't you believe a response is warranted either way? 

In my opinion, there response is not consistent and is arbitrary. To me, this shows a lack of professionalism. 

Highlighted
Posted by
Trigon

Re: detected commercial use

@kfsutops 

I agree with you, but if you would have read my previous post about their lack of response, it might shed some light on the potential reason you have gotten no response.

In my vast experience as a computer technician, web developer and internet entrepreneur since the 1990s, I have dealt with countless internet companies and I have seen a consistent trend in dealing with them.  This trend is that they seek to avoid conflict at all cost, and this endeavor to avoid conflict can certainly be perceived as a lack of professionalism, and I personally agree with you that it is most definitely a lack of professionalism. 

However, the unfortunate reality of the situation is that dealing with conflict, cost money, time and resources. Thus, almost no internet company allocates serious resources to conflict resolution departments for their FREE services.  For paying customers, they will listen to your complaints all day long, but when you are a Free user, every minute they are talking to you, is costing them money, and the company cannot justify to its investors the expense of providing paid level support to users of free services.  As undesirable as this is, it is simply a fact and reality of internet life.

In my experience, the normal process by which most companies handle conflict resolution with users of FREE services is this.  If the answer to your problem is, YES, they will send you a confirmation of this.  If the answer to your request is, NO, they prefer to not respond at all.  Why is this?  Because when they say,  YES, that is the end of the matter; but when they say NO, that is just extending the matter which will require further involvement of their CS department, which cost them money.

So what does this mean?  It means that if you have submitted a request to have your account returned to Free status and they did not respond, it probably means that after looking at your explanation, they did not believe you or they were not convinced.  So, they simply chose not to respond in order to prevent further conflict. 

Is this why they have responded not to you, I have no idea?  All I am saying is that I submitted my request and they responded in less than 72 hours. So, that is evidence that there are people looking at the request.  If people are looking at the request, there is no logical reason why they would have looked at my first request, and not looked at your multiple requests. Logical deduction would indicate that your requests have been looked at.  If they have, then why have they not responded?  Well, it goes back to what the answer would be.  A YES answer would have certainly been sent out.  So, that only leaves the possibility that the answer was NO and they don't want to get into an argument about it. 

This is all my speculation about what MIGHT be going on for a lot of the people on here that have submitted requests and have not received answers.  I really have zero internal knowledge of how TV's CS department works. 

Highlighted
Posted by
Trigon

Re: detected commercial use

Is the Blocked ID running a version of windows Server? (2008? 2010? 2012?) if so, then it's blocked as Servers are deemed to be "Commercial".

As to other OS's who knows as a Linux Desktop and Server are basically the same OS.


Highlighted
Posted by
Trigon

Re: detected commercial use

@Johnhoward28 

I agree with you in principal that for a company to invest time into supporting "Free" users is a money pit that on the surface would be see by "Bean Counters" as a waste of resources. Without a doubt I can see your point.

However even witht hat said, I would suspect that there are a lat, and I do mean a lot of "Free" users who are, for want of a better term, "Not working". So kids, kids in School, who are supporting their friends, family, Aunts, Uncles using TV as the goto remote software.

Eventually those "Kids" will enter the workforce and bring with them a history of using TV as their "Goto" support device. The Heavy Handed way in which TV has fdecided to implement their blocking of what they deem to be "Commercial" use is deeply flawed. I've made this point a number of times here, but I'll say it again. To consider education establishments as "Commercial" is a huge mistake. Student's (Kids) I would suspect are a large portion of their "Free" users, and by cutting them off, forcing them to find alternatives to TV they are shooting themselves in the foot if you ask me. 

In short by cutting off educational establishments, from using their free version they are cutting off their next generation of users. 

Worse yet, but completely ignoring their "Free" user base, by not participating in thses message boards, buy not having at least one person listening and interacting with the community, even if we are not paying users is a huge mistake.

Personally I'm not willing to pay the $500/year for a Commercial license. The math does not work out, it would cost me close to $60 per connection to my Folks out east. It would actually be cheaper for me to fly out and visit them for a week every year then to pay the Commercial licensing fee.

Maybe a "Home" version would be the way to go. Let me connect remotely to my folks out east, disable the Voice, Video, File Transfer capabilities for the "Home" version and charge me $50/year. I'd be more than happy to pay that and not have to deal with this poorly implemented blocking system thay have imposed upon us.

As it stands I've gone around and removed TV form all the systems I had it installed on and have put a new (if not slightly more complex) method of assisting family ont he East coast when they require it.

Word of mouth is a powerful thing, my counterparts are all looking at alternatives and are activly discouraging people from using TV in favour of other options....

It's a pity, as they have a great product, but whoever it was that put this blocking system in place really needs to be taken to task and possibly shown the door if you ask me.

 

Highlighted
Posted by
Digon

Looks like Teamviewer no longer cares!

Team viewer no longer cares about their free users. I'M SWITCHING TO GOOGLE AND I SUGGEST EVERYONE ELSE DOES THE SAME! Check out [the link has been removed as per the community guidelines.]and if you can't click the link or don't want too just do a search on google for **Third Party Product**. It's free to use and they aren't going to try and pull this **bleep** on you as well.... At least I freaking hope so!

Highlighted
Posted by
Digon

Re: "Your license limits the maximum session duration" for FREE personal use

I'm having the same problem.  Have used TV for many years... usually only once or twice a month... to help friends.  About a month ago I got the message that I was using it for business purposes, wrote to them and still have not heard back.  I think you're right... this is their way of telling us they no longer want us "free users".  Time to look for another program. 

Posted by
Henagon

How to unblock id suspected for commercial use

What ID needs to specified on the request form to unblock suspected commercial use?

The local ID?  each remote ID that is linked to my account ?

8 Replies
Highlighted
Posted by
Henagon

Re: Commercial use suspected using Chrome Browser Extension

Still no response. Really want to get this fixed. Thanks!

Highlighted
Posted by
Trigon

Re: How to unblock id suspected for commercial use

IMHO,

Don't waste your time, find a different product to use for remote control. I've jumped thru the hoops, filled in the forms, sent the E-Mails, even got a response saying my account ID's were marked as non-commercial. And yet, I still have one blocked account as it at a University, and they consider Universities to be Commercial.

So basically regardless of what you do, if they deem the source IP or destination IP to be commercial, you'll get blocked, If your connecting to a Server Operating system, You'll be blocked. And there's no option available to you but to pay the $500/year subscription for a commercial license.

Save yourself some hassle and aggravation trying to sort it out and invest the time into implementing a different solution. 

Highlighted
Posted by
Henagon

Re: Remote connection disconnects after 5 minutes

I use TeamViewer not very often and since the last version, same problem like you guys.

It disconnects me and i have to wait 8 minutes to reconnect

Highlighted
Posted by
Henagon

Re: Remote connection disconnects after 5 minutes

Once computer goes into sleep mode, I cant connect. Please advise.

Highlighted
Posted by
Trigon

Re: How to unblock id suspected for commercial use


@danik1956 wrote:

What ID needs to specified on the request form to unblock suspected commercial use?

The local ID?  each remote ID that is linked to my account ?


You must submit one form for each ID that you use. Your own ID and all the remote IDs on the other ends.

Highlighted
Posted by
Trigon

Re: How to unblock id suspected for commercial use

So, for what it's worth: I emailed in my signed form (not the initial one that lists the ID, but the one they specifically asked for in an email, where you swear you are not commercial) and, in less than 24 hours, that ID is now unblocked. I now have all 13 of my IDs unblocked. So for me the process worked. It remains to be seen for how long, but at the moment I am good.

Good luck to everyone who is still having trouble.

Highlighted
Posted by
Photon

Re: Commercial use suspected using Chrome Browser Extension

They must have tweaked their commercial use algorithm because I been using a Chromebook  with the Chrome Teamviewer extension for many months with no issues.  I started getting the message a few days ago.   Using a chromebook with Teamviewer makes a lot of sense since the chromebook batteries last so darn long (mine 10hrs).  Until the correct the situation Teamviewer is almost unuseable.   BTW, I use Teamviewer on chomebook extension to primarily access only 1 computer.   Hardly commercial use.

Highlighted
Posted by
Henagon

Re: Remote connection disconnects after 5 minutes

Any updates on this, or should I look for a different solution?

Highlighted
Posted by
Neutron

Re: TeamViewer thinks I’m using the software commercially!

I tried unsuccesfully to fill the form proposed in the link https://www.teamviewer.com/en/support/commercial-use-suspected because it does not allow me to fill the "Affected teamviewer ID" field. I tried logged to the mngmt console, unlogged, from a normal browser, from hidden mode, I do not what is going on.

I use Teamviewer exclusively for friends and family, they need my help as I moved abroad from my country after living there for 50 years where I was the "computer support guy" as an advance user for many years. 

Please, help me get back to the full free version. 

Thanks

 

Highlighted
Posted by
Henagon

Either your license or your partner's license is blocked

I had a commercial account, but dropped it, since I am a single user, helping out friends & family. Recently, that lapsed, and I am back to being a free user. 

When I attempt to connect to a remote compuer, on my OWN home network, I am getting:

Either your license or your partner's license is blocked

How do I regain access?  HELP!!!

Highlighted
Posted by
Trigon

Re: no way to submit a ticket

Same here. Thought it was just me.  I suddenly get a "your using this commercially" message on screen which couldn;t be farther from the truth.  

Highlighted
Posted by
Digon

Re: How to unblock id suspected for commercial use

honestly. while this issue has been happening.... i downloaded **Third Party Product** cuz i needed to watch my anime while not at home. cuz thats the only reason i use TV is to watch anime on my computer while im not home. 

[removed per Community Guidelines - Sales/Solicitation policy]

im sad i never knew about chromes version

Highlighted
Posted by Moderator Moderator
Moderator

Re: Commercial use suspected using Chrome Browser Extension

Hi @alextprice ,

Thank you for your post.

In your case, it most likely is the devices you are connecting to that are flagged. Please submit the form for any other IDs you get the error from here.

Thanks in advance!

Best Regards, Yuri

Japanese Community Moderator

Did my reply answer your question? Accept it as a solution and like the post to help others.
解決策が見つかったら、いいねや解決策として承認をクリックしてください。

Highlighted
Posted by
Henagon

After Updating To 14.6.2452 "insider" build every time I connect I get a non-personal use warning

My Setup

I have a personal (non-commercial) license key for Teamviewer and before my laptop and desktop upgraded to 14.6.2452 I never had any complaints about my usage being 'non-commercial' and it gives me a warning that the connection will be terminated in a few minutes. 

Problem

I have had it connected for about 15 minutes before since this started to happen and it has never disconnected early on me so I am not sure if this is just a bug it isn't actually triggering the functions that would disconnect my connections or what exactly is going on but I wanted to report it so that it could be addressed at some point. I am not doing anything, in particular, to set it off, and I am using Teamviewer in the same way that I always have so I do not think a change in behavior is the cause either.

Please let me know! 

Highlighted
Posted by
Henagon

Re: Remote connection disconnects after 5 minutes

i have new update but its tell learn more cant connect.

Highlighted
Posted by
Electron

I do not use TW for commercial and sessions shorter than 5min

I do not use TW for commercial and sessions shorter than 5min. Only 30sec or less.

Highlighted
Posted by
Henagon

Re: Commercial use suspected using Chrome Browser Extension

Hi Yuri and thank you for yoru reply!

When I first encounted this issue I tried the exact solution you outlined. I submitted the ID of host computer and recieved an email about a week later informing me that it had been placed on the clear list for personal use. This course of action did not fix the issue with commercial use being suspected when I used the chrome browser extnesion to control that host computer.

Additionally, if I use other devices to control that computer, I have no issues. This leads me to believe that it is an issue with the chrome browser extension.

If I could find the ID associated with my Chrome Browser Extension I would submit it using the form you suggested, but I have yet to be able to find it. Does it exist?

For more detail, the host computer is a Mac Mini running the latest version of MacOS and the controlling computer is running windows 10 and utilizing the chrome browser extension to gain access to the host.

Thanks in advance!

 

Highlighted
Posted by
Digon

Yet Another Commercial Use False-Positive

I hope that someone from TV can help me here. I have already completed the commercial use form online and have completed, signed, and emailed the document titled "declaration of private use". But after many weeks, the problem remains and I have heard nothing back at all.

I support several computers that are my own and those of friends and family. There is no commercial use and never has been any. Out of all these computers, right now only one seems to be having a problem. It is an Android media center box that is used for streaming media and for running my home automation system. None of the other computers on my list seem to have any problems.

Is there some way to find out what might be triggering this false-positive and doing something about it?

Thanks!

Highlighted
Posted by
Henagon

Can't get response from commercial-use form

It has been about two months (6-7 weeks) since I submitted an "explanation for use" in the commercial use form. I have received NO REPLY. Nothing what so ever. Please share your experiences and help me try to figure out how to get TV to respond in a timely manner.

How long did they take to respond to you?

What explanation did you give?

Did they approve it?

Do you have pointers for making a submission that gets a response? 

 

I'm a graduate student. My school computer is blocked. I mistakenly sent in a form for my home computer and was approved immediately. I sent the request for my school computer with the same explanation and have heard nothing. Graduate students are students and Washington University in St. Louis is adamant that we are not doing work for money. Currently, we are NOT employees, NOT unionized or able to own our work. This is severely hampering my productivity. 

It's pretty clear that doing research projects as a student is a non-commercial use. 

Full story:

About two months ago my ability to sign into to my school computer from home was blocked as "commercial use". Because I was not aware of the source of the trouble I submitted a commercial-use form explanation for my home desktop ID. My home computer was immediately re-assigned as non-commercial. I was still blocked because TV was blocking my school computer. I submitted a different request for each computer because I was/am confused about how TV distinguishes the services to block. 

 

 

Highlighted
Posted by
Electron

Re: Can't get response from commercial-use form

I have the same problem. Only I use my personal phone to connect to my pc for things such as personal documents and remote shut down. I use the service rarely and ever so often I assist my friends with their pc troubles. I especially needed the service today and my connection kept getting blocked.  At some point I got flagged for no clear reason and after two tries and three weeks, I still have yet to get a reply. I might as well create a new account if they dont reply soon. If you get any updates that would be helpful, im curious to know their reasoning behind all the flagging.

Best of luck. 

-A


@jojker wrote:

It has been about two months (6-7 weeks) since I submitted an "explanation for use" in the commercial use form. I have received NO REPLY. Nothing what so ever. Please share your experiences and help me try to figure out how to get TV to respond in a timely manner.

How long did they take to respond to you?

What explanation did you give?

Did they approve it?

Do you have pointers for making a submission that gets a response? 

 

I'm a graduate student. My school computer is blocked. I mistakenly sent in a form for my home computer and was approved immediately. I sent the request for my school computer with the same explanation and have heard nothing. Graduate students are students and Washington University in St. Louis is adamant that we are not doing work for money. Currently, we are NOT employees, NOT unionized or able to own our work. This is severely hampering my productivity. 

It's pretty clear that doing research projects as a student is a non-commercial use. 

Full story:

About two months ago my ability to sign into to my school computer from home was blocked as "commercial use". Because I was not aware of the source of the trouble I submitted a commercial-use form explanation for my home desktop ID. My home computer was immediately re-assigned as non-commercial. I was still blocked because TV was blocking my school computer. I submitted a different request for each computer because I was/am confused about how TV distinguishes the services to block. 

 

 



 

Highlighted
Posted by
Trigon

Re: Can't get response from commercial-use form


@jojker wrote:

It has been about two months (6-7 weeks) since I submitted an "explanation for use" in the commercial use form. I have received NO REPLY. Nothing what so ever. Please share your experiences and help me try to figure out how to get TV to respond in a timely manner.

How long did they take to respond to you?

What explanation did you give?

Did they approve it?

Do you have pointers for making a submission that gets a response? 

 I filled in the online form for each of my 13 IDs. They unblocked 12 of those IDs within a few days. The 13th was still blocked. I filled in  the online form again with no results. Then I received an email asking me to fill in the "declaration of private use" form. I did so and listed the 13th ID (even though the form doesn't ask for the ID at all). That 13th ID was unblocked within 24 hours.

You ask for pointers, but all I can tell you is what I did. I submitted an online form for each ID I have and on the form listed all of the other IDs, so everything could be cross-referenced, if necessary. I showed the name assigned to each of the IDs. For each ID that "looked" commercial, for example DATASERVER, I explained that it was used only in my home and for a specific, non-commercial purpose. When they asked for the "declaration of private use" form, I also listed the ID and the name assigned. That's it.

All I can say is that it worked for me. But I know that the system is unclear, appears to be arbitrary and is inconsistent. I know that the trigger is not only the IP address, since the ID that originally did not get reset was one of seven in my house, so they all shared the same WAN IP address.

Other people have not been so lucky, with no action of any kind in response to their forms. Can't say why.

TeamViewer has said that school IP addresses are considered commercial. The people caught in that situation can yell all they want on this forum, but that's the rule, as crazy as it appears. And there does not appear to be any way to make that appeal. TeamViewer must have some reason for it, even though it is not apparent.

I consider the unblocking a response, so I was not unhappy that they didn't write me an email when they did that. It's not good public relations, but my concern was unblocking - I consider that the important part of the response. In fact, the only email I did receive, was the one that said I needed to fill in the Declaration of Private Use. The responce I got for that one was, again, unblocking, but no email.

Good luck.

Highlighted
Posted by
Trigon

Commercial use – blocked only one way

I have a number of devices all on the same account – same email and password – and I don't have any problem with commercial use. Teamviewer has accepted that my use them all privately.

I can use my desktop PC at home for connecting outwards to help my family and two or three old people that I support – but when I want to access my own PC from one of my devices if I am away somewhere – or even if I am in my own sitting room! - then I get a message saying commercial use suspected and I am given five minutes – if I'm lucky.

I find this pretty amazing that my phone, my laptop, two tablets – can all teamviewer in or out to anyone except to my own home PC. I find it amazing that I can use my own home PC to teamviewer out to people but as soon as I try to teamviewer into my home PC I get blocked.

I have contacted teamviewer about this several times over the past few months and I have had no reply – except two weeks ago I received a form to fill in to confirm that I was a private use – and after that I had nothing further.

I'm nearly 70. I'm a retired teacher. I live on a pension. I don't make money out of computers – and I never have done. I don't make money out of teamviewer.

All I'm asking is that somebody in the teamviewer team finally makes contact and hopefully straightens out this rather illogical situation. – Teamviewer out – yes. Teamviewer in – no.

Thanks

Highlighted
Posted by
Henagon

Re: Can't get response from commercial-use form

Let us know if setting up a new account works (since the IP address doesn't change). I'm trying an alternative I had overlooked. TV is still easier to use but we'll see.

@AlexandarP 


@AlexandarP wrote:

I have the same problem. Only I use my personal phone to connect to my pc for things such as personal documents and remote shut down. I use the service rarely and ever so often I assist my friends with their pc troubles. I especially needed the service today and my connection kept getting blocked.  At some point I got flagged for no clear reason and after two tries and three weeks, I still have yet to get a reply. I might as well create a new account if they dont reply soon. If you get any updates that would be helpful, im curious to know their reasoning behind all the flagging.

Best of luck. 

-A



 

Highlighted
Posted by
Trigon

Re: Can't get response from commercial-use form

Uninstalling and reinstalling with new acct will make no difference. 

Apparently TV records your PC's IP address,.....so the problem remains the same.

unless someone fiound a work around?!

Highlighted
Posted by
Trigon

Re: Can't get response from commercial-use form


@jojker wrote:

Let us know if setting up a new account works (since the IP address doesn't change). I'm trying an alternative I had overlooked. TV is still easier to use but we'll see.

@AlexandarP 


@AlexandarP wrote:

I have the same problem. Only I use my personal phone to connect to my pc for things such as personal documents and remote shut down. I use the service rarely and ever so often I assist my friends with their pc troubles. I especially needed the service today and my connection kept getting blocked.  At some point I got flagged for no clear reason and after two tries and three weeks, I still have yet to get a reply. I might as well create a new account if they dont reply soon. If you get any updates that would be helpful, im curious to know their reasoning behind all the flagging.

Best of luck. 

-A



 


Well the reason behind all the flagging is pretty clear – that it's their software and they want to make money from it and that people are abusing it. All that is fair enough.

What is frustrating is that the whole business seems to be so disorganised and inconsistent and also they appear to have put a system in place to deal with people who are wrongly identified as commercial users – but the system is not operating very well.

I don't think anyone can have any problem with teamviewer running their business and the way they want – but it's a shame that they can't get a proper system up and running. For instance, as I have pointed out, some of my devices are not blocked and one of my devices is blocked but only for incoming teamviewer connections. Outgoing teamviewer connections doesn't seem to cause any problems. This is quite amazing

Highlighted
Posted by
Trigon

Re: Can't get response from commercial-use form


@musicreporter wrote:

Uninstalling and reinstalling with new acct will make no difference. 

Apparently TV records your PC's IP address,.....so the problem remains the same.


So, what I have gathered so far is this: as mentioned by others, reinstalling will not change anything. Each machine is uniquely identified by TeamViewer and issued a unique TeamViewer ID. The PC’s IP address is not static over time. IP addresses are re-issued periodically by the router and a given IP address is not guaranteed to remain the same (although it often is). My suspicion is that TeamViewer uses some other unique identifier that ties to your machine and only your machine, something like the machine's MAC address, which is static over the life of the hardware..

@Bankfodder

You are the only person to have mentioned a directional issue. What I can suggest is that you test all pairs of your IDs. If you can connect from ABC in your home to DEF outside your home, you should be able to connect in the other direction. Try the combinations and see if there is always a single ID that seems to fail. For me, the single failing ID was consistent and no matter what other IDs I used in combination, the connection failed. When I got that one unblocked, each of my IDs worked with all of the others. If we can identify a directional issue, that would truly be a new bit of information.