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Posted by
Henagon

The license you tried to activate is already activated on another TeamViewer account.

I just paid > 100 Euro for a lincense and when I try and acctivate it it says:

"The license you tried to activate is already activated on another TeamViewer account."

I emailed support and got a reply saying that their support email address is no longer in use and I should come here.  

 

3 Replies
3 Replies
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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: The license you tried to activate is already activated on another TeamViewer account.

Hi @nickp 

Thank you for your post. 

Can you please send your invoice number in a private message? 

I will forward your case to one of my colleagues. 

Wish you a great day and all the best, 
Natascha

German Community Moderator

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Posted by
Henagon

Re: The license you tried to activate is already activated on another TeamViewer account.

Hi, 

I have the same problem. Could you please let me know how to solve it ?

 

Thanks

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Posted by Moderator Moderator
Moderator

Re: The license you tried to activate is already activated on another TeamViewer account.

Hi @moien,

Thank you for your post and welcome to our community.

Could you please send your invoice number via a Private Message so our support team can look into it for you?

I look forward to your message.

Kind regards,

Fiona

Chinese Community Moderator

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