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Unable to Install VPN driver

I have been unable to get TeamViewer to install the VPN option on a windows 10 machine running Norton 360.


it connects and works under remote control.

i have uninstalled and reinstalled several times but still not VPN.

went in through Extra/options/advanced and tried to install that way just get not installed due to an error.

tried the manual method also the same issue.

its the same for the monitor app too tried that out of interest 

can someone please help me as I have been banging my head against a brick wall with this.