Unable to reset password, password change link missing

km7ecz · November 2020

Dear TeamViewer Support,
I am trying to reset the password at my account "[personal information removed]". I followed the link on logon page "Lost Password" and entered the email address. I received the email from "TeamViewer Password Reset <PasswordReset-noreply@teamviewer.com>" with information to change password, follow the link in email, but there is no link at all! There is only string "{0}". How can i reset my password?

Best Regards

Kamil Malík

Esther · November 2020

HI @km7ecz

Thanks for your post.

I checked with our development teams and they confirmed that there was indeed an issue earilier today (containing the {0} instead of the link).

This should have been fixed already. Would you please try to trigger the password-reset email once again?

Thanks, Esther

Esther · November 2020

HI @km7ecz

Thanks for your post.

I checked with our development teams and they confirmed that there was indeed an issue earilier today (containing the {0} instead of the link).

This should have been fixed already. Would you please try to trigger the password-reset email once again?

Thanks, Esther

km7ecz · November 2020

Dear @Esther,

thank you very much for your involvement. I tryed change my lost password one again and it worked. I received the email with funkcional password change link.

Best regards

Kamil Malík

Unable to reset password, password change link missing

Best Answer

Answers

Categories

This Week's Leaders