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Posted by
Henagon

Web Connect not working

Goodmorning . Since yesterday I am unable to connect to clients using the webconnector. Every ID I try sais that teamviewer is not running on the remote pc. If I try to connect via the application , it's working.

12 Replies
2 Accepted Solutions

Accepted Solutions
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Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Web Connect not working

Hi @Dennisbest 

Thank you for your message. 

We have forwarded your case to the responsible colleagues and are waiting for an answer. I'll contact you as soon as I have new information.

Please be a little bit patient in this case. Thank you very much!

All the best,
Natascha

View solution in original post

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Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Web Connect not working

Hi there, 

Thanks again for your patience.

We were able to identify and resolve the malfunction. This means that now everyone has the possibility again to establish a connection via the Web Connector.

I am pleased that everyone can work with it now. You are always welcome to make further inquiries through the forum at any time.

I wish you all a nice Thursday and already a relaxing weekend.

All the best,
Natascha

View solution in original post

12 Replies
Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Web Connect not working

Hi @Dennisbest 

Thank you for your message. 

We have forwarded your case to the responsible colleagues and are waiting for an answer. I'll contact you as soon as I have new information.

Please be a little bit patient in this case. Thank you very much!

All the best,
Natascha

View solution in original post

Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Web Connect not working

Hi @Dennisbest , 

Thank you for your patience.

We were able to identify the malfunction and will fix it tomorrow during the day if everything is alright.

I'll keep you up to date.

If you have further questions, feel free to contact me again.

I wish you a great Wednesday.

All the best,
Natascha

Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: Web Connect not working

Hi there, 

Thanks again for your patience.

We were able to identify and resolve the malfunction. This means that now everyone has the possibility again to establish a connection via the Web Connector.

I am pleased that everyone can work with it now. You are always welcome to make further inquiries through the forum at any time.

I wish you all a nice Thursday and already a relaxing weekend.

All the best,
Natascha

View solution in original post

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Posted by
Henagon

Re: Web Connect not working

It seems that after having been fixed last two days, the issue is back today ! I'm not able to connect and I'm having the same error message stating that Teamviewer not running on parnter PC.

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Posted by
Photon

Re: Web Connect not working

Hello. I can't connect using TeamViever Web Connector. It give me an error with all computers. I need it because TeamViewer does not support version 12 anymore and I can't install it on my Mac.

24.03 18:14:37,267: MC.connect: master9.teamviewer.com
24.03 18:14:37,415: PS.socket event: [Event type="connect" bubbles=false cancelable=false eventPhase=2]
24.03 18:14:37,415: MC.connectHandler: [Event type="connect" bubbles=false cancelable=false eventPhase=2]
24.03 18:14:37,458: MC.requestRouteResponse: NOROUTE_LoggedOut
24.03 18:14:37,458: CT.requestRoute: no route, error=LoggedOut
24.03 18:14:37,459: ConnectionThreadEvent fatal error: На компьютере партнёра не запущен TeamViewer.
24.03 18:14:37,459: ConnectionThread closed
24.03 18:14:37,459: ClientGUID:
24.03 18:14:37,460: m_ComSessionAfterEnding: false
24.03 18:14:37,460: m_connectionAlready Suceeded: false

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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Web Connect not working

Hi there, 

Thank you all for your feedback.

As we mentioned earlier, we resolved the malfunction last week.

Due to technical reasons, it was necessary to implement a rollback so that the Web Connector will not work again.

I apologize for the inconvenience this may cause and ask for your patience until we can fix it.

Needless to say, I will keep you up to date here. Would it be possible for you to connect via the client or use the TeamViewer Portable for so long? We'll do our best to help you get back to work as usual.

Thank you very much for your patience and wish you a good start into the new week.

All the best,
Natascha

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Posted by
Digon

Re: Web Connect not working

apparently not.  Its still not working.

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Posted by
Digon

Re: Web Connect not working

hi,

 

it is not working

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Posted by
Digon

Re: Web Connect not working

Dear TeamViewer!


Since tuesday, i can't connect to remote pc-s with Web Connector. It always says authentication error. But the password and the ID is correct. It's my fault, or system error?


Thank You!

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Posted by
Digon

Can't connect via Web Connector

Dear TeamViewer! 

 

I can't connect to remote PC-s via Web connector. It says always authentication failure! A The ID and the password is correct! Please Help me! I try it in Internet Explorer and Google Chrome too.

 

Thank you! tv.jpg

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Posted by
Henagon

Re: Web Connect not working

Same here

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Posted by
Digon

Re: Web Connect not working

UPDATE:  It works in firefox! But why don't work with IE and Chrome?