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Posted by
Henagon

Will Customized Quicksupport work after ending subscription

Hi,

we are using customized Quicksupport to connect to our clints and our service partners are using it as well. 

We will not prolong our TV licence next year. My question is will the QuickSupport work after our TV licence is expired? Will our service partners be able to connect to it using their own TV licences?

Or should we use general (not customized) Quicksupport?

1 Accepted Solution

Accepted Solutions
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Posted by Moderator Moderator
Moderator
Solution

Re: Will Customized Quicksupport work after ending subscription

Hello @MilosJ

Thank you for your message and welcome to the TeamViewer Community! 🙌

Unfortunately, your customized QuickSupport won't be working once your license will be terminated.

If they own a TeamViewer license, they will be able to create a customized QS for themselves, or using the standard QS, but not yours.

I hope this could help. 🍀

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post

1 Reply
Highlighted
Posted by Moderator Moderator
Moderator
Solution

Re: Will Customized Quicksupport work after ending subscription

Hello @MilosJ

Thank you for your message and welcome to the TeamViewer Community! 🙌

Unfortunately, your customized QuickSupport won't be working once your license will be terminated.

If they own a TeamViewer license, they will be able to create a customized QS for themselves, or using the standard QS, but not yours.

I hope this could help. 🍀

Best regards

Jean

French Community Moderator

If my reply answered your question, help out other users and click the Accept as a Solution button below. ✅
You can also say thanks by clicking on the Thumbs Up button!
Thanks for being an active member of our Community!

View solution in original post